At a Glance
- Tasks: Lead projects in retail consulting, bridging business and tech teams for innovative solutions.
- Company: Boutique consulting firm specialising in digital transformation and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with exposure to cutting-edge technologies and career advancement opportunities.
- Why this job: Make a real impact in the retail sector while developing your consulting skills.
- Qualifications: 5+ years in retail/hospitality consulting with strong communication and stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
About AbsoluteLabs: We are a boutique consulting organization with specialization in business and technology consulting, offering comprehensive digital transformation services. Our mission is to empower clients to maintain their competitive edge and foster innovation by staying ahead of evolving customer behaviours.
Role Summary: We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 5+ years experience of working in Retail or Hospitality sectors. The ideal candidate will play a key role in end-to-end project execution—from discovery and process design to delivery—while bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.
Key Responsibilities
- Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.
- Analyse clients’ current (“AS-IS”) landscape and design optimised future-state (“TO-BE”) processes that improve efficiency and user experience.
- Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.
- Ability to quickly learn new platforms / technologies to fulfil project needs.
- Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.
- Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.
- Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.
- Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.
- Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.
- Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.
- Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.
- Provide advisory consulting services to Clients, using Business Domain & Platform knowledge to guide on strategic direction and operational cross-functional design.
Requirements
- Minimum of 5+ years’ experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients.
- Familiarity with industry standard cross-functional business processes.
- Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.
- Strong written and verbal communication skills, with experience of managing senior client stakeholders.
- Experience working in agile or hybrid project delivery environments.
- Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Clienteling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.
- Experience of leading or managing a team.
Nice to Have
- Experience working on Salesforce Projects ideally with knowledge of Loyalty Cloud.
- Exposure to AI or automation tools and their practical application in business process improvement.
- Experience in pre-sales support (e.g., RFIs/RFPs, solutioning, cost benefit analysis) and advisory consulting.
Retail Business Analyst employer: AbsoluteLabs
At AbsoluteLabs, we pride ourselves on being a dynamic and innovative consulting firm that values collaboration and professional growth. Our London-based team enjoys a hybrid work environment that fosters flexibility and work-life balance, while our commitment to employee development ensures that you will have ample opportunities to enhance your skills and advance your career. Join us to be part of a culture that encourages creativity and empowers you to make a meaningful impact in the retail and hospitality sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Analyst
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like AbsoluteLabs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like AbsoluteLabs!
We think you need these skills to ace Retail Business Analyst
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at AbsoluteLabs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at AbsoluteLabs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show AbsoluteLabs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at AbsoluteLabs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
