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- Tasks: Lead the design of innovative Salesforce solutions for top retail brands.
- Company: Join AbsoluteLabs, a leader in digital transformation and consulting.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional growth opportunities.
- Why this job: Shape the future of retail with cutting-edge technology and impactful solutions.
- Qualifications: 10+ years in CRM and Salesforce, with strong retail experience.
- Other info: Dynamic role with excellent career advancement in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
AbsoluteLabs is a business and technology consulting and digital transformation services company. We help organisations stay competitive and innovative by anticipating rapidly changing customer behaviours. Our strength lies in delivering tailored, outcome-driven solutions across cloud, data, platforms, and enterprise systems—helping clients adapt, scale, and innovate in an increasingly digital world.
We are seeking an experienced Salesforce Solution Architect with deep retail domain expertise to lead the design and delivery of enterprise-scale customer, loyalty, and marketing platforms for leading retail and consumer brands. The role is responsible for defining end-to-end solution architecture across Salesforce clouds and MuleSoft, ensuring scalable, secure, and business-aligned omnichannel solutions.
The successful candidate will act as the technical authority and trusted advisor to CIOs, Digital Directors, CRM and Loyalty leaders, shaping customer, data, and integration architectures across stores, ecommerce, marketing, and service operations.
Key Responsibilities- Lead the architecture and design of multi-cloud Salesforce solutions across Loyalty Cloud, Marketing Cloud, Data Cloud, Experience Cloud, Service Cloud, and MuleSoft.
- Define end-to-end omnichannel architectures spanning POS, ecommerce, mobile, contact centres, loyalty platforms, and marketing automation.
- Produce high-quality architecture artefacts including solution blueprints, integration designs, data models, identity resolution flows, and environment strategies.
- Own enterprise integration architecture using MuleSoft, defining API-led connectivity patterns and real-time data flows across retail systems such as POS, OMS, ERP, ecommerce, payments, and identity platforms.
- Lead Data Cloud ingestion, harmonisation, and activation design to enable Customer 360, personalisation, loyalty, and analytics use cases.
- Translate complex retail business processes into scalable platform solutions covering loyalty accrual and redemption, promotions, customer identity, consent, service, and personalisation.
- Define security, identity, consent, and data privacy architecture in line with GDPR and retail compliance standards.
- Act as the primary technical advisor to senior client stakeholders, leading architecture workshops, discovery sessions, roadmap definition, and executive design reviews.
- Support pre-sales, RFP responses, solution shaping, estimates, and thought leadership across retail transformation initiatives.
- Provide delivery leadership across discovery, design, build, testing, go-live, and hypercare, ensuring architectural quality and platform stability.
- 10+ years’ experience in enterprise CRM, customer platforms, or digital architecture, with at least 6 years on Salesforce.
- Proven delivery experience with large retail or consumer brands on loyalty, marketing, customer data, and omnichannel service programmes.
- Strong hands-on expertise across Salesforce Loyalty Cloud, Marketing Cloud, Data Cloud, Experience Cloud, and Service Cloud.
- Deep experience designing enterprise integrations using MuleSoft and API-led architectures.
- Strong understanding of retail operating models, omnichannel journeys, loyalty economics, promotions, customer identity, and service operations.
- Experience working in system integrators or consulting environments delivering complex multi-platform programmes.
- Excellent architectural design, documentation, and governance discipline.
- Strong stakeholder management and executive communication skills.
- Commercially aware and outcome-driven, with a focus on adoption and business value.
- Pragmatic, delivery-oriented, and comfortable operating in complex transformation environments.
- Salesforce and MuleSoft certifications strongly preferred.
Salesforce Solution Architect in London employer: AbsoluteLabs
Contact Detail:
AbsoluteLabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce or in retail. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements related to Salesforce solutions. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions specific to Salesforce architecture and retail solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Salesforce Solution Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Salesforce Solution Architect. Highlight your experience with Salesforce clouds and any relevant retail domain expertise. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Don’t hold back on your technical prowess! Make sure to detail your hands-on experience with Salesforce and MuleSoft, as well as any certifications you have. We love seeing candidates who can demonstrate their expertise clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AbsoluteLabs
✨Know Your Salesforce Inside Out
Make sure you brush up on all the Salesforce clouds mentioned in the job description. Be ready to discuss your hands-on experience with Loyalty Cloud, Marketing Cloud, and MuleSoft. Prepare specific examples of how you've designed and delivered solutions in these areas.
✨Understand Retail Dynamics
Since this role is focused on retail, it’s crucial to understand the industry's unique challenges and trends. Familiarise yourself with omnichannel journeys, loyalty economics, and customer identity management. This knowledge will help you demonstrate your expertise and show that you can provide tailored solutions.
✨Prepare for Technical Questions
Expect to face technical questions about architecture design and integration patterns. Brush up on API-led connectivity and real-time data flows. Practising how to explain complex concepts in simple terms will also help you communicate effectively with non-technical stakeholders.
✨Showcase Your Leadership Skills
As a Salesforce Solution Architect, you'll be leading workshops and guiding clients. Prepare to share examples of how you've successfully led teams or projects in the past. Highlight your stakeholder management skills and your ability to drive outcomes in complex environments.
