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For Companies At a Glance
- Tasks: Support customers and sales reps with inquiries, process orders, and provide technical assistance.
- Company: Join a leading global manufacturer of premium dental solutions with a strong clinical heritage.
- Benefits: Enjoy a hybrid work setup, competitive salary, bonuses, and a full benefits package.
- Why this job: Be part of a supportive team where your contributions are valued and career growth is encouraged.
- Qualifications: Experience in customer service or sales support within dental or medical devices is essential.
- Other info: Ideal for those seeking a stable office role while staying connected to the clinical field.
The predicted salary is between 28000 - 32000 £ per year.
Location: Hybrid – 3 days in Crawley office, 2 days from home
Package: £35,000–£40,000 Basic + Bonus + Full Benefits Package
The Company
Our client is a global manufacturer of premium dental solutions with a strong clinical heritage and a growing footprint across the UK. They are recognised as one of the leading players in the dental implant space – trusted by clinicians for their innovation, product quality, and technical credibility. With a people-first culture, supportive leadership, and a collaborative environment, this company offers an excellent opportunity to join a business where your contribution is valued and your career can progress.
The Role
We’re looking for a proactive, personable professional with experience in customer service and a solid understanding of dental implants or surgical workflows. This hybrid role combines order processing, client support, and technical assistance for clinicians and field reps. You’ll work from the Crawley office three days a week, with two days from home. The position would suit someone who has previously worked for an implant company or distributor – perhaps a former rep, nurse, or product support specialist now seeking a more stable, office-based role that still keeps them connected to the clinical field.
Key Responsibilities
- Respond to customer and sales rep enquiries by phone and email
- Process orders and manage delivery queries with accuracy and care
- Provide technical support on implant systems and digital workflows
- Collaborate with field teams to support success in the territory
- Troubleshoot any issues and maintain a high level of service
- Build strong, lasting relationships with customers and internal colleagues
- Contribute to ongoing improvements in processes and service delivery
What We’re Looking For
- Previous experience in customer service or sales support within dental or medical devices
- Knowledge of dental implants, ideally gained in a clinical, sales, or distributor role
- Excellent communication skills and a client-focused approach
- Strong attention to detail and confidence using internal systems
- A proactive, team-player attitude and professional manner
- Based within commutable distance to Crawley
Why Join?
- Work with a respected implant brand known for clinical quality and innovation
- Join a collaborative, people-focused company with genuine growth opportunities
- Enjoy a hybrid setup with a great balance of office and remote work
- Be part of a close-knit, friendly team where your contribution matters
- Build your career in a stable, growing business with long-term vision
To Apply
If you have implant knowledge, a customer-first mindset, and want to be part of a supportive and growing team, we’d love to hear from you.
Customer Service Representative employer: Absolute Sales & Marketing Recruitment Ltd.,
Contact Detail:
Absolute Sales & Marketing Recruitment Ltd., Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in dental implants. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the dental industry, especially those who have experience in customer service roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during the interview. Think about how you would handle customer inquiries or technical support situations related to dental implants.
✨Tip Number 4
Showcase your soft skills, such as communication and teamwork, during any interactions with the company. These qualities are crucial for a Customer Service Representative and can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within the dental or medical device sectors. Emphasise any roles where you've provided technical support or managed client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of dental implants and surgical workflows. Mention specific experiences that demonstrate your proactive approach and ability to build strong relationships with customers.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and team-player attitude. Use examples from past roles to illustrate how these skills have contributed to your success in customer service.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Mention why you want to work for a respected implant brand and how you align with their people-first culture and collaborative environment.
How to prepare for a job interview at Absolute Sales & Marketing Recruitment Ltd.,
✨Know Your Product
Familiarise yourself with dental implants and the company's product offerings. Being able to discuss specific products and their benefits will show your genuine interest and expertise in the field.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Focus on how you resolved issues, built relationships, and maintained a high level of service.
✨Showcase Team Collaboration
Since the role involves working closely with field teams, be ready to discuss how you've successfully collaborated with others in previous roles. Highlight your ability to work as part of a team to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
