Warehouse Coordinator

My well-established logistics and supply chain client is looking for a Warehouse Coordinator / Office Support Assistant to join its busy operations team. This role plays a vital part in maintaining efficient back-office processes while also delivering excellent service to internal departments and external customers. Youll be working primarily in an office environment, with regular use of phone, email, and Warehouse Management Systems (WMS), while occasionally supporting operational activity in the warehouse. Key Responsibilities: Operate back-office systems including Warehouse Management Systems (WMS) and ERP software Sort and distribute incoming communications efficiently, primarily via email Manage incoming customer calls and service inquiries professionally and helpfully Accurately process and input customer orders using ERP systems Liaise with warehouse and transport teams to support smooth operational coordination Perform reception duties when required Handle customer complaints and complete non-conformance reports where necessary Provide timely, empathetic responses to customer issues, offering effective solutions Follow company procedures, communication protocols, and compliance standards Proactively support team goals and contribute to a positive working environment What they are looking for: Strong organisational and time management skills Clear written and verbal communication skills Ability to multi-task and prioritise in a fast-paced setting Basic computer skills and proficiency in Microsoft Office (Excel, Outlook, etc.) Problem-solving mindset with a customer-focused attitude Confidence in handling sensitive queries with empathy and professionalism Preferred Qualifications / Experience: 1+ years experience in a similar office or coordination role Familiarity with ERP systems such as SAP Experience with Warehouse or Transport Management Systems GCSEs (or equivalent) in English and Maths Monday-Friday 8am-5pm TPBN1_UKTJ