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- Tasks: Provide hands-on 2nd line support and improve IT services in a professional setting.
- Company: Join a well-established international organisation with a focus on security and innovation.
- Benefits: Competitive salary up to £42,000 plus benefits in a dynamic work environment.
- Why this job: Make a real impact on technology delivery while mentoring junior staff.
- Qualifications: Experience in senior 2nd line support and strong troubleshooting skills required.
- Other info: Opportunity for career growth in a stable, internationally connected business.
The predicted salary is between 38000 - 42000 £ per year.
Salary: £38,000 - £42,000
Location: Central London
Contract Type: Permanent
Senior IT Support Technician delivering hands-on 2nd line support, infrastructure stability, and secure IT services within a professional environment.
We’re recruiting a Senior IT Support Technician to join a well-established international organisation, supporting a professional user base across Europe in a modern, security-conscious environment.
This is a hands-on Senior IT Support Technician role sitting at the heart of IT operations. You’ll take ownership of complex technical issues, lead on improvements, and play a visible role in projects that genuinely shape how technology is delivered to the business.
As a Senior IT Support Technician, you’ll combine strong 2nd line capability with the confidence to step into 1st line when needed, acting as a trusted escalation point and mentor within the team. You’ll be comfortable working autonomously, engaging stakeholders, and balancing operational support with longer-term improvement initiatives.
The successful Senior IT Support Technician will be technically curious, service-focused, and motivated by building stable, secure, and well-documented IT services rather than firefighting alone.
Technical Environment:
- Microsoft 365, Azure, Exchange Server
- Citrix VDI and remote access technologies
- Windows desktop and endpoint support
- IP networking, subnets, VLANs
- Firewalls and perimeter security fundamentals
- Hardware lifecycle management (laptops, printers, peripherals)
- IT security best practice and access control
- Documentation, audits, and process improvement
What They’re Looking For:
- Proven experience in a senior 2nd Line / Desktop Support role
- Strong troubleshooting skills across user, system, and network issues
- Confident working independently and owning issues end-to-end
- Clear communicator with technical and non-technical users
- Comfortable contributing to projects and mentoring junior staff
This Senior IT Support Technician position offers stability, responsibility, and the opportunity to make a tangible impact within a professional, internationally connected business environment.
Senior IT Support Engineer in London employer: Absolute Recruit
Contact Detail:
Absolute Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical prowess. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Senior IT Support Technician role. Share specific examples of how you've tackled complex issues and contributed to projects in the past.
Showcase Your Technical Curiosity: We love candidates who are technically curious! In your application, mention any recent technologies or methodologies you've explored. This shows us you're not just about fixing problems but also about improving processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Absolute Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've tackled in the past. Highlight your approach to diagnosing problems and the steps you took to ensure a stable IT environment. This will demonstrate your capability to own issues end-to-end.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical users, so being able to communicate effectively is key. Consider role-playing with a friend to refine your delivery.
✨Be Ready to Mentor
Think about how you can contribute to the team beyond just your technical skills. Prepare to discuss your mentoring experience and how you can support junior staff. This shows you're not just a tech whiz but also a team player.
