Booking Coordinator

• Position: Booking
• Officer

Location: Absolute Interpreting and Translations Ltd, office-based, Monday to Friday, 9am–6pm

Responsibilities

• Manage client and contractor booking enquiries and job allocations in a fast-paced office setting.
• Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.
• Ensure efficient workflow and meet daily targets by prioritising job allocation effectively.
• Allocate a minimum of 150–180 bookings to contractors each day.
• Handle client and interpreter complaints professionally, including complaint logging, escalation, investigation, and resolution in line with company procedures.
• Manage emergency and urgent bookings effectively, often under time-critical and high-pressure conditions.

Qualifications and

Skills

Required

• Demonstrated professional demeanour, particularly in high-pressure situations.
• Exceptional short and long-term memory to retain crucial booking details and client information.
• Strong attention to detail, maintaining focus on daily tasks throughout the day.
• Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.
• Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments.
• Adherence to company procedures and policies at all times.
• Proficient typing skills, with basic knowledge of MS Outlook and database usage.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to provide two references from previous employers.
• Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.
• Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.
• Proven experience in complaints handling and complaints management.
• Extensive experience working in a fast-paced, demanding, and target-driven environment, including managing emergency bookings and working under sustained pressure.

Besides Qualifications/Skills, candidates must be used to working in a fast paced and target driven environment and working under real pressure of meeting daily targets.

Benefits: Joining Absolute Interpreting and Translations Ltd offers a range of benefits and opportunities:

• Collaborate with a supportive and diverse team in a welcoming international environment.
• Enjoy a fulfilling role that rewards hard work and dedication.
• Thrive in an environment that presents daily challenges, fostering personal and professional growth.
• Gain valuable experience that enhances your CV and enriches your personal development journey.
• Opportunity to progress within the business
• Possible free parking space We are seeking a committed individual with a positive attitude, ready to contribute to our team's success.

If you are prepared to work hard and grow with us, we welcome your application.

If you want, I can also produce: A shorter advert version for Indeed/Linked In A screening checklist aligned to these requirements Interview questions focused on emergency bookings, complaints, and targets