At a Glance
- Tasks: Help people find their perfect home and support them through the Mutual Exchange process.
- Company: Join Abri, a leading housing provider dedicated to community and customer care.
- Benefits: Enjoy 28 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while building valuable relationships.
- Qualifications: Experience in customer service or housing roles, with strong communication skills.
The predicted salary is between 28989 - 35431 £ per year.
Are you passionate about helping people find a home that better meets their needs? Do you enjoy building relationships, coordinating processes, and delivering excellent customer service? If so, we'd love to hear from you. We're looking for a Home Connections Coordinator to join our friendly and supportive Home Connections Team in Yeovil for a 12 month fixed term contract. This is a varied and rewarding role where you'll play a key part in helping our customers move home through our Mutual Exchange service.
What you'll be doing:
- Support and coordinate Mutual Exchange applications from start to finish
- Help customers understand the process and provide advice and guidance throughout
- Liaise with internal teams and external landlords to ensure all checks and approvals are completed on time
- Maintain accurate records and monitor cases to meet performance targets
- Assist with lettings activities and help maximise occupancy across our housing stock
- Build positive relationships with customers, delivering a responsive and supportive service both over the phone and face to face
- Work collaboratively with colleagues across Housing, Empty Homes, and Independent Living teams to achieve the best outcomes for our customers
What you’ll need:
- Experience in housing, lettings, allocations, mutual exchange, or a similar customer-focused role
- Strong administrative and organisational skills
- Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of people
- A keen eye for detail and the ability to manage competing priorities
- Confidence using IT systems, including Microsoft Office applications
- A positive, collaborative approach and a genuine desire to help customers
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities, to address local issues and create opportunities for everyone.
What you can expect:
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Flexible working
- Free eye tests
- Cycle to Work scheme
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role.
Home Connections Coordinator in Yeovil employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
