At a Glance
- Tasks: Support customers in maintaining their homes and overcoming housing challenges.
- Company: Join a dedicated Housing team making a real difference in people's lives.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied responsibilities and a chance to help vulnerable individuals.
- Why this job: Make a positive impact on your community while developing valuable skills.
- Qualifications: Experience in customer support, housing, or welfare benefits is essential.
The predicted salary is between 29096 - 35562 £ per year.
Help people thrive in their homes and communities.
Are you passionate about making a real difference in people's lives?
Do you have experience supporting customers through financial, housing or wellbeing challenges?
If so, we'd love to hear from you.
We're looking for a dedicated
Tenancy Sustainment Officer to join our Housing team in Bracknell.
In this rewarding role, you'll work closely with customers to help them maintain successful tenancies, improve their financial wellbeing, access vital support services, and overcome barriers that may put their housing at risk.
What you'll be doing
As a Tenancy Sustainment Officer, you'll provide practical advice, guidance and support to customers facing a wide range of housing-related challenges.
No two days are the same, and you'll work collaboratively with colleagues and partner agencies to deliver the best possible outcomes.
Key responsibilities include
- Supporting customers to sustain their tenancies and avoid tenancy breakdown.
- Providing advice on benefits, budgeting, debt management and financial wellbeing.
- Helping customers maximise their income and access available support.
- Working proactively with customers affected by welfare reform and changing legislation.
- Supporting vulnerable customers and contributing to safeguarding initiatives.
- Working alongside Income, Neighbourhood, Community Safety and external support services.
- Providing housing advice, including transfers, exchanges and housing options.
- Signposting customers to specialist agencies and community resources where appropriate.
- Promoting opportunities for employment, training, education and volunteering.
- Managing a varied caseload while maintaining accurate and compliant records.
What you’ll need
- Experience in a customer-facing advisory role within housing, welfare benefits, debt advice or a related field.
- Knowledge of housing management, welfare benefits and tenancy-related legislation.
- Strong communication and relationship-building skills.
- The ability to manage complex and sensitive cases with empathy and professionalism.
- Excellent organisational skills and the ability to prioritise a busy workload.
- Confidence working independently and as part of a wider team.
- Good IT skills, including Microsoft Office applications.
- A commitment to delivering outstanding customer service and continuous improvement.
Interviews will take place on the 29th of September.
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Tenancy Sustainment Officer employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Abri.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Abri!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Abri, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Abri or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Abri:Before hitting send, make sure to tailor your application specifically to Abri! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Abri
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
