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- Tasks: Plan and coordinate daily schedules for trade operatives to enhance productivity and customer service.
- Company: Join Abri, a leading housing provider dedicated to community and customer satisfaction.
- Benefits: Enjoy 28 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a dynamic and supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
- Other info: Embrace flexibility and inclusivity in a role that values your unique contributions.
The predicted salary is between 21500 - 25500 £ per year.
We are responsible for planning and coordinating the working day of Trade Operatives to ensure all responsive planned and cyclical works are appointed to the satisfaction of the order to plan repairs as efficiently as possible. We use our scheduling system Total Mobile Optimise to ensure our diaries are filled to maximum capacity with minimal travel.
Customers are at the heart of everything we do, and we are excited to be looking for a new Scheduling Operations Planner to join our team to ensure our customers continue to receive a service second to none.
You will be responsible for planning and coordinating the working day of trade operatives so that our colleagues receive all of the information they need to carry out their work. Your role will involve optimising diaries to maximum capacity with minimal travel, increasing productivity, reducing costs, and maintaining outstanding customer service, health and safety prioritisation, and vulnerability considerations.
You will work collaboratively with all stakeholders, including our customers, on a daily basis to deliver a seamless service. We want to do things even better, and no two days will be the same in this role, so enthusiasm, a can-do attitude, and a genuine passion for going the extra mile are essential.
If you want the opportunity to join a team as committed to customer safety and satisfaction as you are, and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!
Abri is a large housing provider who owns and manages more than 58,000 homes and various community assets serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality, safe, warm, and sustainable home in a community where they can belong, grow, and thrive.
We are investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery with our operating areas split into three, each with their local governance; our colleagues are more visible, accountable, and better connected to our customers and local communities to meet their diverse needs.
What you can expect:
- 28 days holiday, with the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Free eye tests
- Cycle to Work scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
We’ve all got different backgrounds, strengths, and experiences, but we share the same values. Our colleagues embrace these every day: be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people, and adults. If you share our values and want to make a real difference in the world, you’re on to a winner, and we’d love to hear from you!
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences, and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different, everyone is unique.
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role.
Key Skills:
- GIS
- JAWS
- Military Experience
- Business Management
- Emergency Management
- Joint Operations
- Production Planning
- Relationship Management
- Strategic Planning
- ERP Systems
- Exercise Planning
- MRP
Employment Type: Full-Time
Experience: Years
Vacancy: 1
Yearly Salary: £25,001 - £30,000
Scheduling Operations Planner employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Operations Planner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help optimise scheduling and improve customer service, just like they want.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service and efficiency shine through. Talk about times you've gone the extra mile and how you can bring that same energy to Abri.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Scheduling Operations Planner
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you’re excited about the role and ready to go the extra mile for our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific requirements of the Scheduling Operations Planner role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Early!: Don’t wait until the last minute to submit your application. We review candidates as they come in, and if we get enough applications, we might close the advert early. So, hop onto our website and apply today!
How to prepare for a job interview at Abri
✨Know Your Scheduling Systems
Familiarise yourself with scheduling systems like Total Mobile Optimise. Be ready to discuss how you would use such tools to maximise efficiency and minimise travel for trade operatives.
✨Emphasise Customer-Centricity
Since customers are at the heart of this role, prepare examples of how you've previously prioritised customer satisfaction. Show your enthusiasm for going the extra mile to ensure a seamless service.
✨Demonstrate Team Collaboration
This position requires working closely with various stakeholders. Think of instances where you've successfully collaborated with others to achieve a common goal, and be ready to share those stories.
✨Show Your Adaptability
With no two days being the same, highlight your ability to adapt to changing circumstances. Share experiences where you've embraced challenges and turned them into opportunities for improvement.
