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For Companies At a Glance
- Tasks: Plan and coordinate daily schedules for trade operatives to enhance customer service.
- Company: Join Abri, a leading housing provider dedicated to creating safe and sustainable homes.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive team culture.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a can-do attitude!
- Other info: Apply quickly as we may close applications early if we receive enough interest.
The predicted salary is between 30000 - 42000 £ per year.
Scheduling operations team
We\’re responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs in as efficiently as possible we use our scheduling system Total Mobile Optimise, to ensure our diaries are filled to maximum capacity with minimal travel.
What you\’ll do
We have an exciting opportunity for a Scheduling Operations Planner to join our team on a fixed term contract for 12 months. You\’ll be based in Bracknell and will be responsible for arranging appointments for routine and emergency repair works for properties across the Group’s geography, using the in-house computer system.
You’ll work to ensure that all jobs are completed within the day’s framework, working with operatives, sub-contractors, internal and external customers through different forms of communication.
You’ll plan and co-ordinate the working day of Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer, maximising efficiency and completing each task within the specified target time.
Working closely with Trade Supervisors, Housing Officers, Operatives and our Customer Contact Centre on a daily basis, you’ll support the continuous improvement of our service delivery ensuring all trade resources are utilised to their full potential, ensuring all repairs and services are carried out in accordance with the Landlords Tenancy Repair Obligations.
We’re looking for someone who is self-motivated and enthusiastic with good attention to detail, strong communication skills, an excellent telephone manner, and a flexible approach to work.
If you feel you have the necessary experience and skills to undertake this role we would like to hear from you
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Scheduling Operations Planner employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Operations Planner
✨Tip Number 1
Familiarise yourself with scheduling software, particularly Total Mobile Optimise, as this is crucial for the role. Understanding how to optimise diaries and manage appointments efficiently will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer expectations in previous roles. This will demonstrate your commitment to putting customers at the heart of your work.
✨Tip Number 3
Research Abri’s recent projects and community initiatives. Being knowledgeable about their goals and values will help you align your answers with their mission during the interview.
✨Tip Number 4
Prepare to discuss your ability to adapt to changing circumstances. Since no two days are the same in this role, sharing specific examples of how you've handled unexpected challenges will highlight your flexibility and problem-solving skills.
We think you need these skills to ace Scheduling Operations Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Scheduling Operations Planner. Highlight your understanding of customer service, scheduling systems, and the importance of optimising diaries.
Tailor Your CV: Customise your CV to reflect relevant experience in scheduling, planning, or customer service roles. Use specific examples that demonstrate your ability to coordinate effectively and improve efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for customer satisfaction. Mention how your skills align with the company's goals and your commitment to going the extra mile.
Highlight Collaborative Skills: Emphasise your ability to work collaboratively with various stakeholders. Provide examples of past experiences where you successfully coordinated with teams or customers to achieve positive outcomes.
How to prepare for a job interview at Abri
✨Understand the Role
Make sure you have a clear understanding of what a Scheduling Operations Planner does. Familiarise yourself with the responsibilities mentioned in the job description, such as planning and coordinating the working day of trade operatives and optimising diaries for maximum efficiency.
✨Showcase Your Customer Focus
Since customers are at the heart of this role, be prepared to discuss how you prioritise customer satisfaction. Share examples from your past experiences where you went the extra mile to ensure a positive outcome for customers.
✨Demonstrate Problem-Solving Skills
This position requires a can-do attitude and the ability to adapt to changing situations. Be ready to provide examples of how you've successfully tackled challenges in previous roles, particularly in scheduling or operations.
✨Familiarise Yourself with Relevant Tools
Research the scheduling system mentioned, Total Mobile Optimise, and be prepared to discuss any similar tools you’ve used in the past. Showing that you’re tech-savvy and willing to learn new systems will impress the interviewers.