Safer Homes Scheduling Operations Supervisor
At Abri, we're committed to creating safe, warm homes and thriving communities. Behind every successful safety check, compliance visit, and repair is a dedicated team ensuring the right work gets to the right person at the right time.
We're looking for a Safer Homes Scheduling Operations Supervisor to lead our planning team and help deliver an outstanding service for our customers. If you're a natural organiser, enjoy leading people and thrive in a fast-paced environment, this could be the perfect next step in your career.
This is a full-time, office-based role, working Monday to Friday. You'll be based in the office five days a week, with a minimum of two days spent in our Bracknell office (RG12 1RF) to support collaboration and connect with colleagues across the business.
What you’ll be doing
You’ll lead a team of Safer Homes Scheduling Operations Planners, ensuring our engineers' diaries are planned efficiently and effectively to maximise productivity, reduce travel time and promote first-time fixes.
Working closely with colleagues across the business, you'll play a key role in coordinating a range of compliance services, including gas servicing, smoke alarm servicing, fire alarms, renewables and installation and testing programmes. You'll ensure work is scheduled smoothly, performance is monitored, and customers remain at the heart of everything we do.
As a supervisor, you'll provide leadership, support and guidance to your team, helping them deliver a seamless service while identifying opportunities to improve processes and customer outcomes. You'll also act as an escalation point for customer concerns and support the Scheduling and Administration Manager by deputising when required.
What we’re looking for
We’re looking for someone who can bring together people, planning and performance to deliver excellent results.
You’ll have experience leading or supervising a team, alongside strong planning, scheduling or operational coordination skills. You’ll be highly organised, able to manage competing priorities and confident communicating with a wide range of stakeholders.
At Abri, you'll be part of a team that's making a real difference every day. We invest in our people, support career development and provide opportunities to grow within a values-led organisation.
Most importantly, you'll help ensure our customers receive a safe, reliable and exceptional service, giving them peace of mind in their homes.
- Knowledge of Microsoft Office packages including Outlook, Word, and Excel.
- Ability to prioritise tasks in a fast-paced environment to communicate at all levels and with a variety of audiences.
- Strong administrative and organisational experience. Experience in compliance or similar.
- Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role, Experience, and knowledge of the process of dealing with No Access issues.
- Great attention to detail and a thorough approach. Passionate about customer service, Ability to organise resources in the most efficient way.
- Excellent problem-solving skills, and the ability to effectively communicate at all levels.
- Experience of supervising and leading a team with Great organisational and administrative skills and a desire to improve systems along with experience of planning/scheduling diaries.
- Demonstrate our Values and Behaviours.
Safer Homes Scheduling Operations Supervisor employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
