Safer Homes Scheduling Operations Planner x2

Safer Homes Scheduling Operations Planner x2

We’re excited to be looking for two Safer Homes Scheduling Operations Planners to join our team - supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting our first time fix approach.

At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.

What you’ll be doing

You’ll play a key role in keeping our repairs and servicing operation running smoothly - making sure the right colleague gets to the right job at the right time.

Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time

Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers

Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments

Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way

Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues - minimising disruption and keeping everything on track.

This role will be based at our London office, Emily House - 5 days per week.

What we’re looking for

You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.

You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.

• To effectively oversee diaries, schedule works, and manage operative’s workloads to ensure completion of all jobs/tasks by the end of each working day. Utilising available resources by moving scheduled jobs amongst available engineers to optimise the output of each operative and ensuring that jobs/tasks are raised with the appropriate schedule of rates codes (SOR).
• Engage with customers in a timely manner in relation to scheduled jobs, follow-ons, and adjusted appointments, minimising disruption, and maintaining excellent customer service and ensuing customer vulnerabilities are met.
• Allocate unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our Service Level Agreement (SLA).
• Liaise with suppliers and contractors to arrange delivery of materials and equipment.
• Undertake administrative duties such as updating job stages, running, and using reports to complete scheduling tasks, legal letters, monitoring and processing email and CRM contact.
• Liaise with System Administrators to ensure that system problems are reported and resolved providing minimum disruption to service delivery.
• Any other duties commensurate with the role.

Knowledge, skills and experience required

• Knowledge of Microsoft Office packages including Outlook, Word, and Excel.
• Ability to prioritise tasks in a fast-paced environment.
• Ability to communicate at all levels and with a variety of audiences.
• Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role.
• Experience and knowledge of the process of dealing with No Access issues.
• Demonstrates our Values and Behaviours.

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