Safer Homes Scheduling Operations Planner
We’re excited to be looking for a Safer Homes Scheduling Operations Planner to join our team - supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting our first time fix approach.
At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.
What you’ll be doing
You’ll play a key role in keeping our repairs and servicing operation running smoothly - making sure the right colleague gets to the right job at the right time.
Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed
Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues - minimising disruption and keeping everything on track.
This role will be office based 5 days per week.
What we’re looking for
You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.
You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.
- Knowledge of Microsoft Office packages including Outlook, Word, and Excel.
- Ability to prioritise tasks in a fast-paced environment.
- Ability to communicate at all levels and with a variety of audiences.
- Able to follow procedures and policies and comply with legal and health and safetyrequirements commensurate with the role.
- Experience and knowledge of the process of dealing with No Access issues.
- Demonstrates our Values and Behaviours.
competitive base salary + standby payment for covering weekends
Safer Homes Scheduling Operations Planner employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
