Resident Scrutiny Business Partner

Help shape services. Amplify resident voices. Drive meaningful change.

Do you believe customers should have a genuine say in how services are delivered?

Are you skilled at building relationships, influencing decision-making and turning feedback into action?

If so, we'd love to hear from you.

We're looking for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and help ensure our customers have a powerful voice in shaping the services they receive. This is a fantastic opportunity to work at the heart of customer influence, governance and service improvement, helping residents hold us to account while driving positive change across the organisation.

What you'll be doing

• Partner with residents to facilitate meaningful scrutiny and service reviews.
• Support and develop the Resident Scrutiny Group and its Chair, creating an inclusive and effective scrutiny environment.
• Build strong relationships across the organisation, influencing colleagues and leaders to respond positively to resident feedback and challenge.
• Lead the annual scrutiny programme, ensuring it focuses on the issues that matter most to our customers.
• Monitor and report on recommendations, helping to turn resident insights into tangible service improvements.
• Produce high-quality reports and presentations for senior leaders, the Executive Board and governance committees.
• Support compliance with consumer regulation and help strengthen our approach to co-regulation and assurance.
• Manage and develop the Resident Scrutiny Coordinator, ensuring excellent governance and administrative support is provided across the scrutiny and policy framework.

You can find out more about our Resident Scrutiny Group on our website here.

What you'll need:

• Experience influencing and building relationships with colleagues at all levels.
• Strong analytical skills, with the ability to interpret performance data, customer feedback and trends.
• Experience producing clear, insightful reports and presentations for senior audiences.
• Excellent communication and facilitation skills.
• Strong organisational and project management capabilities.
• Experience delivering or supporting service improvements and change initiatives.
• Confidence working independently while managing multiple priorities.

Your Team

You'll join our Governance team, working alongside colleagues responsible for scrutiny, policy, procedures and governance activities across Abri.

We're a supportive and collaborative team that values continuous learning, innovation and professional development. If you're looking for your first formal management role, this is a fantastic opportunity to develop your leadership skills while being fully supported to succeed.

The way we work:

We offer flexible working, combining home working with in-person collaboration at least three days a week from one of our offices in Eastleigh (SO50 6AD), Bracknell (RG12 1RF) or Yeovil (BA22 8WN).

The Resident Scrutiny Group meets virtually on the third Wednesday of every month from 6:00pm to 8:00pm. During service reviews there may be occasional additional evening meetings. Time worked outside normal hours can be taken back as time off in lieu.

You'll also need to be able to travel to meetings and events across our operating area as required.