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- Tasks: Lead a team of IT pros to deliver top-notch services and solve problems.
- Company: Join Abri, a major housing provider managing over 50,000 homes and serving 114,000 customers.
- Benefits: Enjoy flexible work options, with remote work and in-person collaboration three times a week.
- Why this job: Make a real impact in service delivery while building strong relationships and enhancing community living.
- Qualifications: Proven experience in service delivery or operations management, with strong communication and problem-solving skills.
- Other info: Be part of a financially resilient organization investing £689m in homes and communities over the next decade.
The predicted salary is between 43200 - 72000 £ per year.
As our Regional Service Delivery Lead, you will play a pivotal role in delivering exceptional services that make a significant impact. In this role, you will supervise and guide a team of IT professionals, ensuring that all services are delivered efficiently, on time, and exceed expectations.
You will work collaboratively and build strong relationships with both internal and external stakeholders, making excellent communication skills essential. We are seeking an individual with a proven track record in service delivery or operations management, who excels in problem-solving, communication, and relationship-building.
Our IT service delivery team lead manages the first-line IT service delivery process across all our geographical regions. You will lead a team of IT professionals, oversee service delivery, and ensure timely and high-quality services.
We offer flexible working arrangements, allowing you to work from home and collaborate with colleagues in person at least three times a week at one of our offices in Eastleigh, Bracknell, or Yeovil.
If you are ready to take the next step in your career and lead with purpose, we would love to hear from you!
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
Regional Service Desk Delivery Lead employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Desk Delivery Lead
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities in service delivery within the housing sector. Understanding the unique needs of organizations like Abri will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Highlight your experience in managing teams and delivering IT services effectively. Be prepared to share specific examples of how you've led teams to exceed service expectations in previous roles.
✨Tip Number 3
Build a strong understanding of the importance of communication and relationship-building in this role. Think of ways you can showcase your interpersonal skills, perhaps through networking or engaging with current employees on platforms like LinkedIn.
✨Tip Number 4
Research Abri's recent initiatives and investments, especially regarding their commitment to improving building safety and energy efficiency. This knowledge will allow you to align your vision with theirs and show that you're genuinely interested in their mission.
We think you need these skills to ace Regional Service Desk Delivery Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Regional Service Desk Delivery Lead position. Understand the key responsibilities and required skills, such as service delivery management, problem-solving, and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in service delivery or operations management. Emphasize your leadership skills and any achievements that demonstrate your ability to exceed expectations in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organization. Mention specific examples of how you have successfully led teams and delivered high-quality services in the past, aligning with the values of Abri.
Highlight Communication Skills: Since excellent communication is essential for this role, make sure to provide examples in your application that demonstrate your ability to build strong relationships with stakeholders, both internal and external.
How to prepare for a job interview at Abri
✨Showcase Your Leadership Skills
As a Regional Service Desk Delivery Lead, you'll be supervising a team of IT professionals. Be prepared to discuss your previous leadership experiences and how you've successfully guided teams in the past. Highlight specific examples where your leadership made a significant impact on service delivery.
✨Emphasize Communication Abilities
Excellent communication skills are essential for this role. During the interview, demonstrate your ability to communicate effectively with both internal and external stakeholders. Share examples of how you've built strong relationships and resolved conflicts through effective communication.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've encountered in service delivery or operations management and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Vision
Familiarize yourself with Abri's mission and recent initiatives, such as their investment in housing and community development. Showing that you align with their values and understand their goals will demonstrate your commitment and enthusiasm for the role.
