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- Tasks: Provide admin support, assist customers with payments, and handle queries in a dynamic environment.
- Company: Join a vibrant team at Abri, dedicated to making a difference.
- Benefits: Comprehensive training, supportive team, and opportunities for professional growth.
- Other info: Office-based role with flexible hours on Wednesdays and Fridays.
- Why this job: Perfect for those who love helping others and solving problems every day.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you’ll be based in our Bracknell office. No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
You’ll be based in our Head Office in Bracknell, in a varied team which provides support across the business. Your day to day include:
- Administration support to the business
- Supporting customers with payments and setting up direct debits
- Helping customers in our reception
- Taking calls and responding to emails
We’re looking for someone with a passion for helping customers and solving their problems. Experience of face to face customer service, an eye for detail and excellent teamwork is essential.
If you’re successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri. The hours for this post are 9:00am - 5:00pm Wednesday and Friday. The role will require office working. If you’re looking for an opportunity to join a team with big aspirations and a commitment to make a difference we’d love to hear from you.
Operational Support Assistant employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. Remember, they want someone who can solve problems and help customers effectively!
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support others will resonate well with the hiring team, especially since this role is all about working together.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Operational Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operational Support Assistant role. Highlight any customer service experience and teamwork skills, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to show off your passion for helping customers. Share specific examples of how you've solved problems in the past, as this will resonate with our team’s values.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with customer queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Abri
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Assistant. Familiarise yourself with tasks like administration support, handling customer queries, and managing payments. This will help you demonstrate your enthusiasm and readiness to tackle the role.
✨Showcase Your Customer Service Skills
Since this position revolves around helping customers, be prepared to share specific examples from your past experiences. Think about times when you resolved a customer issue or provided exceptional service. This will highlight your passion for customer support and problem-solving.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and what success looks like in this role. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
✨Practice Teamwork Scenarios
Given the emphasis on teamwork in the job description, think of examples where you successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you handle challenges within a group setting.