Independent Living Partner - Join our Team! in North Kensington

Are you friendly, highly motivated, and flexible? Do you have excellent customer service skills and go above and beyond for your customers? If so, we’d love to hear from enthusiastic professionals who have a genuine passion for doing a job well and making a real difference in people’s lives. We’re always on the lookout for Independent Living Partners across Hampshire, Berkshire, London and Somerset, and we’re confident there will be plenty of opportunities for you here at Abri.

Our Independent Living Partners act as the first point of contact for customers living in our Independent Living schemes, which are designed for adults aged 55 and over. They play a key role in ensuring our housing-related services are delivered to a high standard. The role is varied, ranging from completing tasks to ensure our schemes are safe, secure and compliant, to checking in on customer wellbeing, dealing with tenancy matters, and hosting community catch-ups to bring customers together. No two days are the same when you work in our communities. Working directly within our Independent Living schemes, you’ll play an integral role in building trusted, meaningful connections with our customers.

We are looking for people who have excellent communication skills, hold a full driver’s licence and have access to their own vehicle, are flexible with travel requirements, and can demonstrate a good understanding of the needs of older people—most importantly, promoting their independence.

With competitive pay and holiday allowance, a generous pension scheme and life assurance to boot, you’ll be supported both inside and outside of work. If you would love the opportunity to be part of a committed team that takes as much pride in its work as you do, we’d love to hear from you. We’ll be in touch when we have a suitable vacancy available.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.

What does that look like in real terms?

• We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities, to address local issues and create opportunities for everyone.
• As we grow, we’re re-establishing our strong local presence to provide a really good service.

Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

What you can expect:

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Electric car scheme
• Personal development opportunities
• Colleague recognition scheme
• Flexible working
• Free eye tests
• Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.