At a Glance
- Tasks: Lead and motivate a team to handle customer complaints effectively.
- Company: Join Abri, a customer-first company dedicated to improving service.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing customer satisfaction and driving positive change.
- Qualifications: Experience in team leadership and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s why we need you!
We’re looking for an experienced team leader to join us to manage a team of our Complaints Officers based in London. You’ll lead and motivate them to ensure we’re offering a great service to our customers and timescales are met.
We're looking for someone who can create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.
You’ll also need to be confident in talking to customers when the need arises and able to make confident decisions to support your team in finding solutions.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey, ensuring not only that things are put right, but also where we can do things better for our customers.
You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.
If this sounds like you, please take a look at the job description below. We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Complaints Team Manager in London employer: Abri
At Abri, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to make a real difference in customer experiences. As a Complaints Team Manager based in London, you will benefit from a flexible working arrangement, a strong emphasis on professional development, and a collaborative culture that values your contributions. Join us in championing a customer-first approach while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints management. Think about how you would handle specific scenarios and be ready to share your past experiences that showcase your leadership skills.
✨Tip Number 3
Show your passion for customer service! During interviews, highlight your commitment to putting customers first and how you've successfully managed teams to achieve great outcomes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Complaints Team Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about customer service. Share any experiences where you’ve gone above and beyond to help customers, as this aligns perfectly with our customer-first approach.
Highlight Your Leadership Skills:As a Complaints Team Manager, we want to see your leadership style shine through. Talk about your experience in managing teams, motivating colleagues, and creating a positive culture. We love hearing about how you’ve led teams to success!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Abri
✨Know the Company Inside Out
Before your interview, make sure you research Abri thoroughly. Understand their customer-first approach and how they handle complaints. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Complaints Team Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a positive culture and achieved great outcomes for customers.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you resolved complaints effectively. Highlight your decision-making skills and how you supported your team in finding solutions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges the Complaints Team faces or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
