Are you passionate about helping people find a home that better meets their needs? Do you enjoy building relationships, coordinating processes, and delivering excellent customer service? If so, we'd love to hear from you.
We're looking for a Home Connections Coordinator to join our friendly and supportive Home Connections Team in Yeovil for a 12 month fixed term contract. This is a varied and rewarding role where you'll play a key part in helping our customers move home through our Mutual Exchange service.
What you'll be doing
- Support and coordinate Mutual Exchange applications from start to finish
- Help customers understand the process and provide advice and guidance throughout
- Liaise with internal teams and external landlords to ensure all checks and approvals are completed on time
- Maintain accurate records and monitor cases to meet performance targets
- Assist with lettings activities and help maximise occupancy across our housing stock
- Build positive relationships with customers, delivering a responsive and supportive service both over the phone and face to face
- Work collaboratively with colleagues across Housing, Empty Homes, and Independent Living teams to achieve the best outcomes for our customers
What you’ll need:
- Experience in housing, lettings, allocations, mutual exchange, or a similar customer-focused role
- Strong administrative and organisational skills
- Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of people
- A keen eye for detail and the ability to manage competing priorities
- Confidence using IT systems, including Microsoft Office applications
- A positive, collaborative approach and a genuine desire to help customers
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Home Connections Coordinator employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
