Regional Assistant Director (South) in Eastleigh

We’re proud to say we’ve got big ambitions here at Abri. We want to develop sector-leading approaches to customer experience, housing management and community investment through our regional operating model, allowing us to tailor local services around what customers in those communities have told us really matter to them. That’s where you come in.

Reporting to the Regional Managing Director of the South, you’ll lead, motivate and empower the housing management functions across the region to continue to drive customer satisfaction through bespoke and innovative solutions that address our customers’ needs and empower our communities. You will also be responsible for leading the community safety function across all regions.

To deliver in your role you will need to be able to influence other teams and departments, and matrix manage services across different locations. We're also making sure our customers' voice is always heard through a regional resident's panel, and you'll work closely with the Regional Managing Director to support this crucial work. That’s what this role’s all about - delivering for our customers and enabling them to live their best lives.

Exceptional leadership and stakeholder management skills and a proven track record of delivering services to the highest of standards will all be essential to succeed in this role as you’ll not only be tasked with driving customer satisfaction and regulatory compliance, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.

What does that look like in real terms?

• We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities, to address local issues and create opportunities for everyone.
• As we grow, we’re re-establishing our strong local presence to provide a really good service.

Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

What you can expect:

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Electric car scheme
• Personal development opportunities
• Colleague recognition scheme
• Flexible working
• Free eye tests
• Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.