Independent Living Partner in Eastleigh

Help older people live independently, safely and confidently in the place they call home. At Abri, we believe that a home is more than just four walls. It's a place where people should feel safe, connected and able to live life on their own terms. That's why we're excited to announce we're looking for a dedicated and compassionate Independent Living Partner to support customers aged 55+ living within our Southampton (Swaythling) Independent Living scheme. This is a unique opportunity to combine housing management expertise with a customer-first approach, helping older people maintain their independence while creating a thriving, welcoming community within the scheme.

No two days will be the same. One day you might be helping a new customer settle into their home, the next advising them on tenancy-related matters, testing fire and security alarms or bringing residents together through community events and activities. Most importantly, you'll make a genuine difference to people's lives every day.

What you'll be doing

• Be the first point of contact for customers, providing tenancy, leasehold and housing management support.
• Build trusted relationships through regular wellbeing contacts, helping customers maintain their independence and access appropriate support when needed.
• Manage customer journeys from viewings and sign-ups through to tenancy sustainment and ongoing support.
• Carry out customer inductions, manage allocations and support the effective management of void properties.
• Respond to safeguarding concerns, wellbeing issues and emergency situations, working closely with Adult Social Care, health professionals and partner agencies.
• Complete health and safety, fire safety and compliance checks, ensuring our schemes remain safe, welcoming and well maintained.
• Monitor contractors and service providers, taking ownership of issues through to successful resolution.
• Work proactively to address low-level anti-social behaviour and support customers to understand and fulfil their tenancy responsibilities.
• Encourage customer involvement and create opportunities for residents to shape services and decisions that affect their communities.
• Develop and deliver local engagement activities that promote wellbeing, reduce isolation and foster a strong sense of belonging.

What we're looking for

• Experience of delivering excellent customer service within housing, independent living, health, social care, support services or a community-based environment.
• Knowledge of housing management, including areas such as tenancy management, allocations, anti-social behaviour, repairs and compliance.
• An understanding of the challenges that older and potentially vulnerable customers may face, together with the ability to provide support that empowers rather than creates dependency.
• Strong communication and relationship-building skills, with the confidence to work effectively with customers, families, colleagues and external agencies.
• Experience of carrying out risk assessments and making sound decisions to support customer safety and wellbeing.
• Excellent organisational skills and the ability to manage competing priorities in a busy and varied role.
• Good IT skills, including experience using Microsoft Office applications.
• A proactive, empathetic and solutions-focused approach with a genuine passion for helping people.

As this role requires occasional travel to our offices and to other schemes, a full driving license and your own transport will be essential. As you'll be working with potentially vulnerable customers, the successful candidate will be required to undergo a DBS check too.

If you'd love the opportunity to make a genuine difference in the lives of those in our Independent Living schemes, we'd love to hear from you!