At a Glance
- Tasks: Build relationships and support communities by managing housing issues and improving lives.
- Company: Join Abri, a leading housing provider dedicated to creating safe homes.
- Benefits: Enjoy 28 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a values-driven team committed to community improvement.
- Why this job: Make a real difference in people's lives while working independently and collaboratively.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
Do you enjoy building relationships, solving problems and making a real difference to people's lives? At Abri, we know that a home is more than just bricks and mortar. It's where people feel safe, raise their families and build their futures. That's why we're looking for a Housing Partner who genuinely cares about customer satisfaction to help us support our communities.
You'll manage a patch of up to 600 homes within the Southampton area and be the familiar face in the communities you support. Whether you're helping a customer through a difficult situation, resolving neighbourhood concerns, or working with local partners to improve an area, you'll play a key role in helping our customers thrive.
This is a role for someone who loves variety, enjoys working independently and isn't afraid to tackle challenges head-on. You'll have the freedom to manage your own patch while being part of a supportive and collaborative team that shares the same goal: creating safe homes and communities where people are proud to live.
Day to day, you'll:
- Build strong, positive relationships with customers and communities.
- Support customers to sustain their tenancies and access the help they need.
- Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
- Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
- Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
- Act as a visible and approachable representative of Abri within your patch.
- Take ownership of customer issues and see them through to resolution.
We're looking for someone who combines housing management experience with a genuine passion for customer service and takes pride in making a positive impact.
What you’ll need:
- Experience in housing management or a similar customer-focused role.
- Knowledge of tenancy management, tenancy enforcement and legal processes.
- Confidence managing difficult conversations and challenging situations.
- Great communication and relationship-building skills.
- Strong organisational skills and the ability to manage a varied workload.
- Experience using customer management systems and working digitally.
A full UK driving license is essential to this role with access to your own vehicle.
If you'd love the opportunity to join a team as passionate about making a difference as you are and be part of a supportive, values-driven organisation, we'd love to hear from you!
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What you can expect:
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.
Housing Partner - 6 Month Fixed Term Contract in Eastleigh employer: Abri
At Abri, we pride ourselves on being an excellent employer dedicated to creating safer homes and fostering a supportive work environment. Our commitment to employee development is evident through our focus on mentoring and training future talent, ensuring that every team member has the opportunity to grow and thrive. With a generous benefits package, flexible working options, and a strong emphasis on community engagement, joining our Safer Homes team means making a meaningful impact while enjoying a fulfilling career.
