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- Tasks: Manage leasehold and shared ownership properties, providing expert advice and support to customers.
- Company: Join Abri, a leading housing provider dedicated to community and customer care.
- Benefits: Enjoy 28 days holiday, flexible working, and a generous pension scheme.
- Other info: Embrace an inclusive culture and enjoy personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in leasehold management and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based from our Eastleigh office on a permanent basis. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.
You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required
This role requires you to have access to your own vehicle and a full UK driving licence. You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You’ll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
What you can expect
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
Be yourself
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.
Homeowner Services Officer in Eastleigh employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Services Officer in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know about leasehold and shared ownership. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation like the Commonhold and Leasehold Reform Act 2002. Show us you’re not just familiar with the laws but can apply them in real-life scenarios.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've dealt with challenging situations calmly and professionally. We want to see how you handle tough conversations and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Abri.
We think you need these skills to ace Homeowner Services Officer in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with leasehold and shared ownership properties. Use specific examples that relate to the job description to show us you understand what we're looking for.
Showcase Your Knowledge: Demonstrate your understanding of relevant legislation like the Commonhold and Leasehold Reform Act 2002. We want to see that you’re not just familiar with the laws, but that you can apply them in real-world situations.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and approachability. We value candidates who can handle sensitive situations calmly while also being relatable to our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Abri
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult or sensitive situations in the past. Think about times when you had to investigate lease breaches or handle service charge enquiries. This will demonstrate your ability to remain calm and professional under pressure.
✨Demonstrate Your Customer Service Approach
As a Homeowner Services Officer, you'll be interacting with customers regularly. Be ready to explain how you would provide specialist advice and support to both internal and external customers. Highlight your communication skills and your commitment to making a difference.
✨Be Ready to Discuss Your Experience
Prepare to talk about your previous experience with leasehold management and shared ownership products. Be specific about your knowledge and how it relates to the role. This will help the interviewers see that you have the relevant background to succeed in this position.