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- Tasks: Support customers in their new homes and ensure satisfaction with outstanding works.
- Company: Join a dedicated team at Abri, focused on customer care and property management.
- Benefits: Full training, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and build valuable relationships.
- Qualifications: Passion for customer service and a valid driving licence.
- Other info: Dynamic role with opportunities to troubleshoot and drive solutions.
The predicted salary is between 28800 - 43200 £ per year.
We're delighted to be recruiting for a new Development Customer Care Officer for a 12 month fixed term contract to join our hardworking team! You will be looking after our newly built homes for one to two years after they’ve been built. We will provide you with full training and future opportunities for your professional development. This role will be based from our Eastleigh office. Travel between our office locations (Yeovil and Bracknell) may be required so you will need a driving licence and access to your own vehicle.
Your main purpose will be to keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent, efficient, personal service. Here at Abri, we are all about driving customer satisfaction so if there are any mistakes that need extra attention, we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.
This is a great opportunity to build on your working relationships and stakeholder management, troubleshoot problems and drive solutions. So, if you’re passionate about customer service and property, we’d love to hear from you!
Customer Care Officer in Eastleigh employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the property and customer service sectors. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and property management. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Customer Care Officer in Eastleigh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're passionate about customer service. Share any experiences that highlight your commitment to keeping customers happy and informed, especially in a property context.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Care Officer role. Mention your skills in stakeholder management and problem-solving, as these are key to driving customer satisfaction at Abri.
Highlight Relevant Experience: If you've worked in customer care or property before, don’t hold back! We want to see how your past experiences can contribute to our team. Use examples that demonstrate your ability to handle complaints and coordinate with developers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abri
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Officer. Familiarise yourself with the company’s values and how they prioritise customer satisfaction. This will help you demonstrate your passion for the role and show that you’re genuinely interested in what they do.
✨Showcase Your Communication Skills
As a Customer Care Officer, communication is key. Prepare examples from your past experiences where you’ve effectively communicated with customers or resolved complaints. This will highlight your ability to provide a personal service and keep customers informed, which is crucial for this role.
✨Be Ready to Problem-Solve
Think of scenarios where you’ve had to troubleshoot issues or manage stakeholder relationships. Be prepared to discuss how you approached these situations and the solutions you implemented. This will show that you can handle the challenges that come with the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, opportunities for professional development, or how the team collaborates to ensure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
