At a Glance
- Tasks: Lead a team to drive service improvements and enhance customer experiences.
- Company: Dynamic organisation focused on continuous improvement and customer satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for impactful change.
- Other info: Join a collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by empowering teams and improving services for customers.
- Qualifications: Proven leadership in service improvement and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you an experienced leader in service improvement, project management, or change management with a passion for delivering better outcomes for customers and colleagues?
We're looking for a Business Engagement & Service Improvement Manager to lead a team focused on identifying opportunities for change, driving continuous improvement, and ensuring customer and colleague insights are at the heart of everything we do.
In this role, you'll lead and develop a team of Service Improvement Coordinators and Root Cause Analysts, providing clear direction, coaching, and support to help them identify and deliver meaningful improvements across the organisation.
You'll play a key role in strengthening our Root Cause Analysis capability, ensuring robust methodologies and evidence-based approaches are used to identify underlying issues, generate insight, and drive buy-in to make sustainable service improvements.
A significant part of the role involves ensuring customer and colleague feedback directly informs decision-making.
You'll work closely with colleagues across Customer Experience, Insights, and People & Organisational Development to turn feedback and insight into recommendations and actions for tangible service improvements, enhanced colleague experiences, and lasting cultural change.
Working closely with operational leaders, you'll help shape ideas for change, support the development of business cases, and clearly articulate the drivers behind new initiatives, whether regulatory, compliance, operational, or strategic.
You'll act as a trusted partner to stakeholders across the organisation, helping them assess opportunities and prioritise improvements.
You'll also champion continuous improvement across the organisation by providing tools, frameworks, facilitation, and guidance that enable teams to investigate challenges, solve problems, and where appropriate, deliver change themselves.
From conducting reviews and gap analyses to facilitating workshops and working groups, you'll help create the conditions for successful change and continuous learning.
Working alongside the Head of Change & Service Improvement, you'll contribute to the forecasting, prioritisation, and sequencing of change activity across the wider portfolio.
You'll help ensure that change initiatives are strategically aligned, well governed, and deliver measurable benefits, while managing stakeholder expectations around scope, resources, and delivery timescales.
We're looking for someone with proven experience leading service improvement, business engagement, change, or continuous improvement teams.
You'll have strong leadership and stakeholder management skills, experience developing Root Cause Analysis capability, and a track record of turning insight into meaningful operational and customer outcomes.
You'll be an excellent communicator, comfortable working with colleagues at all levels, and passionate about building organisational capability in problem-solving, service design, and continuous improvement.
Knowledge of the social housing sector would be advantageous.
If you're passionate about helping organisations improve services, empowering teams to solve problems, and delivering meaningful change that makes a difference for customers and colleagues, we'd love to hear from you.
- Eastleigh, UK
- #J-18808-Ljbffr
Business Engagement And Service Improvement Manager in Eastleigh employer: Abri
Join our dynamic Safety Assurance Team as a Safety Assurance Analyst, where you'll play a crucial role in ensuring the health and safety of landlords. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and career advancement opportunities. Located in a vibrant area, our company provides unique benefits such as flexible working arrangements and a supportive environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Business Engagement And Service Improvement Manager in Eastleigh
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Engagement And Service Improvement Manager at Abri!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Abri or be willing to refer you for that Business Engagement And Service Improvement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Abri who’s on the lookout for their next Business Engagement And Service Improvement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Engagement And Service Improvement Manager role at Abri!
We think you need these skills to ace Business Engagement And Service Improvement Manager in Eastleigh
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Abri. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Abri
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Abri. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
