Business Analyst (Futures and Technology) in Eastleigh

Your new role

Are you someone who enjoys turning ideas into practical solutions? Do you have a passion for understanding how services work and finding smarter, more efficient ways to deliver them? We’re looking for a Business Analyst who can bridge the gap between business needs and technical solutions. Someone who can ask the right questions, analyze information, and work collaboratively with both operational teams and IT to drive meaningful, lasting change.

This role is open to both experienced Business Analysts and internal candidates with strong organisational knowledge and transferable skills who are looking to develop into the role. If you are an experienced Business Analyst, you will bring expertise in analysis, stakeholder engagement, data interpretation, and delivering change. Housing sector knowledge would be an advantage, but it is not essential; we welcome candidates who can apply strong BA principles and bring fresh perspectives.

For internal applicants, you may not have worked as a Business Analyst before, but you will have a solid understanding of how the organisation operates, strong problem‑solving skills, and a desire to improve how we work. This role offers an excellent opportunity to build your capability, with support available and the potential to work towards a recognised Business Analysis accreditation through apprenticeship learning.

You’ll work closely with stakeholders across the organisation to understand business needs, identify opportunities for improvement, and support the delivery of effective solutions. Acting as a bridge between business and IT teams, you’ll translate requirements into clear, actionable outcomes, analyse processes and data, facilitate workshops, and support change initiatives from concept through to implementation.

We’re looking for someone who is curious and analytical, with strong communication and stakeholder‑management skills. You can confidently engage with both business and technical audiences, manage competing priorities in a fast‑paced environment, and take a proactive approach to driving improvement. You will have experience analysing business processes, working with IT systems, and using data and insights to support decision‑making and deliver positive outcomes.

Who we are

Abri is a large housing provider that owns and manages more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality, safe, warm and sustainable home in a community where they can belong, grow and thrive. We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities to address local issues and create opportunities for everyone. As we grow, we’re re‑establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with its local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

Benefits

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re a winner and we’d love to hear from you!

Be yourself

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.