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- Tasks: Lead analytics and customer feedback teams to drive actionable insights.
- Company: Join Abri, a forward-thinking organisation focused on customer service improvement.
- Benefits: Flexible working options, collaborative environment, and professional growth opportunities.
- Why this job: Make a real impact by shaping customer experiences through data-driven decisions.
- Qualifications: Proven leadership experience and strong analytical skills required.
- Other info: Dynamic team of 20 with excellent career development prospects.
The predicted salary is between 30000 - 50000 £ per year.
Do you thrive on analysing data and creating actionable insights? Are you passionate about customer feedback and how we learn from this to improve customer services? Do you have extensive experience leading and managing a team with diverse and specialist roles? If so, we have the perfect opportunity for you.
At Abri, we’re looking for an Analytics and Feedback Manager for a 12 month fixed term position (maternity leave cover). You’ll be responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making. This role is in the Insight Team, which is a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight.
In this role, you will lead a team of six colleagues, within two distinct functions – analytics and customer feedback. The analytics function is responsible for delivering high quality insight from data analysis and predictive analytics. The customer feedback function is responsible for the delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey.
We’re looking for someone with extensive experience as a leader as well as proven experience with analysing, delivering and embedding insight at operational and strategic levels. As this is a fixed term role, the successful applicant will be quick to get up to speed, will have strong troubleshooting skills and a proven ability to work effectively with stakeholders at all levels.
You will be working from one of our offices (Eastleigh - SO50 6AD, Bracknell - RG12 1RF or Yeovil - BA22 8WN) three days per week to connect and collaborate with colleagues, and the other two days can be worked remotely.
We value genuine, authentic submissions, therefore we won’t consider AI-generated applications, so please make sure you’re sharing your own experiences and insights in your application. There will be a two stage interview process for this role – the first stage via Microsoft Teams will take place on Thursday 26th February. The second stage will be a face to face interview in March. We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!
Analytics and Feedback Manager in Eastleigh employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analytics and Feedback Manager in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Abri's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Analytics and Feedback Manager. Have specific examples ready that showcase your leadership skills and your ability to analyse data and deliver insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Abri!
We think you need these skills to ace Analytics and Feedback Manager in Eastleigh
Some tips for your application 🫡
Be Authentic: We want to hear your genuine voice! Share your own experiences and insights in your application. Avoid using AI-generated content, as we value authenticity above all.
Show Your Analytical Skills: Since this role is all about data and insights, make sure to highlight your analytical skills. Give examples of how you've used data to drive decisions or improve services in your previous roles.
Leadership Experience Matters: As you'll be leading a team, it's crucial to showcase your leadership experience. Talk about how you've managed diverse teams and the impact you've made in your previous positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Abri
✨Know Your Data Inside Out
As an Analytics and Feedback Manager, you'll need to demonstrate your expertise in data analysis. Brush up on the key metrics and insights relevant to customer feedback and operational performance. Be ready to discuss specific examples of how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so it's crucial to highlight your leadership experience. Prepare anecdotes that showcase your ability to manage diverse teams, resolve conflicts, and motivate colleagues. Think about how you can illustrate your approach to fostering collaboration and achieving team goals.
✨Prepare for Stakeholder Engagement
You'll be working with stakeholders at all levels, so practice articulating how you've successfully engaged with different audiences in the past. Be ready to discuss strategies you've employed to communicate insights effectively and how you've tailored your approach based on stakeholder needs.
✨Emphasise Your Problem-Solving Skills
Given the troubleshooting aspect of this role, prepare to discuss challenges you've faced in previous positions and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how your analytical skills led to effective solutions.
