We’re excited to be looking for a Safer Homes Access Coordinator to join us on a fixed-term basis for up to 18 months, covering a secondment. This is a rewarding opportunity to play a vital role in helping us keep our customers safe in their homes.
In this role, you’ll work closely with colleagues across the business to make sure we can access customers’ homes to carry out essential safety checks and improvements - from gas and electrical, to renewables and damp & mould works. You’ll take the lead on managing “no access” cases, coordinating appointments, supporting legal processes where needed, and keeping our systems and records accurate and up to date.
This is a role where you’ll really make a difference. You’ll be confident working with data and systems (including CRM and scheduling tools) and comfortable navigating sensitive situations with empathy and care.
Working collaboratively with a wide range of stakeholders, you’ll bring a proactive, solution-focused approach and help deliver a service that’s always supportive, respectful, and customer-first.
We are flexible for this role to be based out of our Bracknell (RG12 1RF) or Eastleigh (SO50 6AD) office. This role will be fully office based Monday - Friday.
We review applications as they come in and may close the advert early if we receive a high level of interest - so if this sounds like the right opportunity for you, we’d love to hear from you. Apply today and help us make a real impact!
Who we are
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.
What you can expect
What you can expect
28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.
If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
Be yourself
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Customer Positive
We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.
Documents
