Responsive Repairs Supervisor in Bracknell

Are you an experienced leader with a passion for delivering high-quality repairs services? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

You’ll play a key role in managing and delivering a high-performing repairs and maintenance service across your designated area. You’ll lead a team of skilled trades, ensuring work is completed safely, efficiently and right first time, while driving customer satisfaction and operational performance.

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and delivered with a strong customer and commercial focus. Making sure what we do represents value for money and truly meets the needs of our residents is central to this role.

Using your experience and proactive, forward-thinking approach, you’ll work collaboratively with colleagues across the business to deliver a seamless, high-quality service. You’ll take ownership of performance, manage customer feedback and complaints, and lead your team to continuously improve - because we’re always looking for ways to do things better, not just the way they’ve always been done.

This is a hands-on leadership role where you’ll motivate, support and develop your team to be their best, creating a positive, high-performing and customer-focused culture.

If you want the opportunity to join a team that is performance driven, as committed as you are to customer safety and satisfaction, and want to make a real difference that won’t go unnoticed by colleagues and customers alike, we want to hear from you!

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we may close the advert early - so be sure to apply today so you don’t miss out!

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.

What does that look like in real terms?

• We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities, to address local issues and create opportunities for everyone.
• As we grow, we’re re-establishing our strong local presence to provide a really good service.

Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

What you can expect:

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.