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- Tasks: Provide admin support, assist customers with payments, and handle queries in a dynamic environment.
- Company: Join a vibrant team at Abri, dedicated to making a difference.
- Benefits: Comprehensive training, supportive team, and a chance to grow your skills.
- Other info: Office-based role with Monday to Friday hours, ideal for building your career.
- Why this job: Perfect for those who love helping others and want a varied workday.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you’ll be based in our Bracknell office. No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
You’ll be based in our Head Office in Bracknell, in a varied team which provides support across the business. Your day to day includes:
- Administration support to the business
- Supporting customers with payments and setting up direct debits
- Helping customers in our reception
- Taking calls and responding to emails
We’re looking for someone with a passion for helping customers and solving their problems. Experience of face to face customer service, an eye for detail and excellent teamwork is essential.
If you’re successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri. The hours for this post are 8:30am - 5:00pm Monday to Friday. The role will require office working.
If you’re looking for an opportunity to join a team with big aspirations and a commitment to make a difference we’d love to hear from you.
Operational Support Assistants x3 in Bracknell employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistants x3 in Bracknell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri and its values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've solved problems or provided excellent service. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. It shows you’re serious about the role and respect the opportunity to meet the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operational Support Assistants x3 in Bracknell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about solving problems and making a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We’re looking for an eye for detail and teamwork skills, so don’t forget to mention any specific examples that showcase these qualities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us see how you fit into our vibrant team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Assistant. Familiarise yourself with the tasks mentioned in the job description, like providing admin support and handling customer queries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be prepared to share specific examples from your past experiences where you've successfully resolved customer issues. Highlight your face-to-face customer service experience and how you’ve worked effectively in a team to solve problems.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, or the types of customer queries you might encounter. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and answers with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. Practising will help you feel more at ease during the actual interview, allowing your personality to shine through.