At a Glance
- Tasks: Support customers in their new homes and ensure satisfaction with outstanding works.
- Company: Join a dedicated team at Abri, focused on customer care and satisfaction.
- Benefits: Receive full training, professional development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to build relationships and solve problems.
- Why this job: Make a real difference in people's lives by ensuring their homes are perfect.
- Qualifications: Driving licence and a passion for customer service required.
The predicted salary is between 26852 - 28000 £ per year.
We're delighted to be recruiting for a new Development Customer Care Officer to join our hardworking Development team on a permanent basis. You will be looking after our newly built homes for one to two years after they’ve been built. We will provide you with full training and future opportunities for your professional development.
This role will be based from our Bracknell office. Travel between our office locations may be required so you will need a driving licence and access to your own vehicle.
Your main purpose will be to keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent, efficient, personal service. Here at Abri, we are all about driving customer satisfaction so if there are any mistakes that need extra attention, we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.
This is a great opportunity to build on your working relationships and stakeholder management, troubleshoot problems and drive solutions.
New Home Care Champion in Bracknell employer: Abri
Join our dynamic Safety Assurance Team as a Safety Assurance Analyst, where you'll play a crucial role in ensuring the health and safety of landlords. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and career advancement opportunities. Located in a vibrant area, our company provides unique benefits such as flexible working arrangements and a supportive environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land New Home Care Champion in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abri. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abri before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Home Care Champion in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abri:Your cover letter is your chance to shine! Tell us why you want to work at Abri specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abri!
How to prepare for a job interview at Abri
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
