At a Glance
- Tasks: Provide top-notch housing management and customer service to residents.
- Company: Join Abri, a leading housing provider dedicated to community and sustainability.
- Benefits: Enjoy 28 days holiday, generous pension, flexible working, and personal development opportunities.
- Other info: Embrace diversity and flexibility in a dynamic workplace.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Advertised on behalf of Affinity Housing - 12 Month, fixed term contract. Based in Reading, the Housing Management Officer will contribute to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident-focused service and assume personal responsibility for solving resident issues effectively as they arise.
The Housing Management Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a “one stop service” for residents living in the PFI contract area. To be responsible for providing an effective housing management service for Affinity Housing.
Key Duties:- To closely monitor the rent account balances, and to recover arrears, for each tenant and take necessary action in line with agreed procedures including the serving of notices and court action in persistent arrears cases.
- To give advice on welfare benefits to maximise tenant income and to refer tenants to other agencies as appropriate.
- To respond promptly to any tenant giving notice to terminate a tenancy, notifying him/her of any liability for repairs or rent payments and to carry out pre-inspections of properties.
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.
Housing Management Officer - Affinity Housing in Bracknell employer: Abri
Affinity Housing is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to providing high-quality housing services in Reading, employees benefit from generous holiday allowances, flexible working options, and a robust pension scheme, all while making a meaningful impact in the community. Join us to be part of a team that values collaboration, innovation, and the opportunity to make a real difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Officer - Affinity Housing in Bracknell
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Affinity Housing on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for housing management roles. We can practice answering them together, focusing on how our skills align with their values.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve effectively resolved issues, just like the ones you’ll face as a Housing Management Officer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Housing Management Officer - Affinity Housing in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Management Officer role. We want to see how you can contribute to providing top-notch service to our residents!
Showcase Your Problem-Solving Skills:Since this role involves resolving resident issues, share examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Abri
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Affinity Housing's mission and values. Familiarise yourself with their approach to housing management and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Problem-Solving Skills
As a Housing Management Officer, you'll need to tackle resident issues head-on. Prepare examples from your past experiences where you've successfully resolved conflicts or improved tenant satisfaction. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Resident-Focused
Emphasise your commitment to providing excellent customer service. Think about how you can contribute to a 'one stop service' for residents. Share any relevant experiences that highlight your dedication to putting residents first.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the North Whitley estate, or how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
