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- Tasks: Manage leasehold properties and provide expert advice to customers.
- Company: Join Abri, a leading housing provider dedicated to community and sustainability.
- Benefits: 28 days holiday, generous pension, health packages, and flexible working options.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in leasehold management and strong problem-solving skills required.
- Other info: Inclusive culture with opportunities for personal development and recognition.
The predicted salary is between 30000 - 40000 £ per year.
We are delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team based in our Bracknell office. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.
You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams, and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required:
- You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, and Building Safety Act 2022).
- You’ll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
- You’ll need to be able to deal with difficult, sensitive, and challenging behaviour and situations in a calm and professional manner whilst using your initiative to problem solve.
What you can expect:
- 28 days holiday with the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
We’ve all got different backgrounds, strengths, and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people, and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
Be yourself: We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences, and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Flexible working: We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want but we do promise to consider it fully.
Homeowner Services Officer in Bracknell employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Services Officer in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with leasehold and shared ownership properties. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold law and the relevant legislation. Be ready to discuss how you've handled challenging situations in the past – they love to hear about real-life examples!
✨Tip Number 3
Show your passion for customer service! When you get the chance, highlight how you’ve gone above and beyond for customers in previous roles. It’s all about making a difference, right?
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Abri.
We think you need these skills to ace Homeowner Services Officer in Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with leasehold and shared ownership properties. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Problem-Solving Skills: Since you'll be dealing with sensitive situations, it’s important to demonstrate your ability to handle challenges calmly and professionally. Share examples from your past where you’ve successfully navigated tricky scenarios.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abri
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult or sensitive situations in the past. Think about times when you had to use your initiative to resolve issues, especially related to service charge enquiries or lease breaches. This will demonstrate your ability to handle challenging behaviours professionally.
✨Familiarise Yourself with the Role
Take time to understand the specific responsibilities of a Homeowner Services Officer. Be ready to discuss how you would manage a portfolio of properties and provide specialist advice. Showing that you know what the job entails will impress your interviewers.
✨Embrace the Company Values
Abri values curiosity, teamwork, and openness. Think about how your personal values align with theirs and be prepared to share examples of how you've embodied these principles in your previous roles. This will help you connect with the interviewers on a deeper level.
