At a Glance
- Tasks: Help people find safe and affordable homes while managing allocations and lettings.
- Company: Join Abri, a passionate team dedicated to creating thriving communities.
- Benefits: Full-time role with supportive team culture and opportunities for skill development.
- Other info: Collaborative office days in Bracknell with a close-knit team.
- Why this job: Make a real difference in people's lives by helping them secure their next home.
- Qualifications: Experience in housing or customer service, strong organisational skills, and empathy.
The predicted salary is between 22950 - 28050 £ per year.
Help people take the next step towards a place they can call home.
At Abri, we're passionate about creating communities and helping people thrive. We're looking for a
- Home Connections Officer to join our welcoming team in
- Bracknell
, where you'll play a key role in helping customers access safe, secure, and affordable homes.
This is a full-time position, Monday to Friday, with team days in our Bracknell office every
Tuesday, Wednesday and Thursday
. These office days are a great opportunity to collaborate with colleagues, share ideas, develop your skills, and be part of a supportive and close-knit team.
As a Home Connections Officer, you'll support customers through one of the most important moments in their lives, finding a new home.
You'll manage the allocations and lettings process, working closely with Local Authorities, internal transfer applicants, and partner organisations to ensure homes are allocated fairly, efficiently, and to those who need them most.
This is a role where excellent organisation and attention to detail are just as important as empathy and customer care.
Every application you assess and every customer you support contributes directly to creating positive outcomes for individuals and families.
- What you'll be doing
- Delivering a customer-focused allocations and lettings service.
- Working closely with Local Authorities and internal waiting lists to secure nominations and allocate homes.
- Assessing and verifying applications, ensuring accuracy and compliance while meeting key performance targets.
- Maintaining high-quality records and carrying out administrative tasks with exceptional attention to detail.
- Supporting customers sensitively and professionally, particularly those who may be vulnerable or facing challenging circumstances.
- Liaising with partner agencies to gather information and support risk assessments where required.
- Building positive relationships with colleagues and external stakeholders to achieve the best outcomes for customers.
What you’ll need
- Experience in a housing, lettings, allocations, customer service, or administration role.
- Strong organisational skills and the ability to manage a varied workload.
- Excellent attention to detail and confidence handling data and processes accurately.
- Great communication skills and the ability to build effective relationships with a range of stakeholders.
- A compassionate and empathetic approach when supporting customers.
Interviews will take place in our Bracknell office on the 15th September 2026.
Home Connections Officer in Bracknell employer: Abri
Join our dynamic Safety Assurance Team as a Safety Assurance Analyst, where you'll play a crucial role in ensuring the health and safety of landlords. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and career advancement opportunities. Located in a vibrant area, our company provides unique benefits such as flexible working arrangements and a supportive environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Home Connections Officer in Bracknell
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Abri.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Abri!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Abri, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Abri or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Home Connections Officer in Bracknell
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Abri:Before hitting send, make sure to tailor your application specifically to Abri! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Abri
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
