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- Tasks: Lead and inspire a vibrant team to deliver exceptional customer service.
- Company: Join a dynamic company focused on ambitious customer service goals.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by developing your team and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in performance management required.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We’re delighted to be recruiting for a new Team Manager to join our vibrant Customer Contact Team and we need you! You’ll be based at our Bracknell office where you will lead, inspire and motivate your team to deliver a great service for our customers. Through performance reviews, upskilling and coaching, your team will not only achieve both their own targets but contribute to Abri meeting our ambitious customer service goals.
We’re looking for someone with strong leadership skills who can handle challenging situations. You will need experience of effectively managing performance and behaviours, a passion for developing people and be confident in using a variety of computer systems with multi-tasking across different channels.
Customer Contact Team Manager in Bracknell employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Manager in Bracknell
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Abri and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Be ready to share how you handled challenges and helped your team achieve their goals.
✨Tip Number 3
Show off your coaching skills! Prepare to discuss how you've developed team members in the past. Highlight any training or upskilling initiatives you've led that resulted in improved performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant Customer Contact Team.
We think you need these skills to ace Customer Contact Team Manager in Bracknell
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and motivated teams in the past, so share specific examples that demonstrate your ability to handle challenging situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear About Your Experience: When discussing your experience with performance management and coaching, be clear and concise. Use bullet points if necessary to make it easy for us to see how you’ve successfully developed people and achieved targets in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Abri
✨Know the Company Inside Out
Before your interview, make sure you research Abri thoroughly. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your team and achieved targets, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Coaching Ability
Think about times when you've upskilled or coached team members. Be ready to discuss your approach to performance reviews and how you’ve helped others grow. This will resonate well with their focus on developing people.
✨Familiarise Yourself with Multi-Tasking Scenarios
Since the role involves using various computer systems and managing multiple channels, prepare to discuss how you handle multi-tasking. Share examples that illustrate your ability to stay organised and efficient under pressure.
