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- Tasks: Lead and inspire a team to deliver top-notch customer service.
- Company: Dynamic customer service organisation in Bracknell with ambitious goals.
- Benefits: Opportunity for personal growth and development in a supportive environment.
- Why this job: Make a real impact by coaching and developing your team.
- Qualifications: Strong leadership skills and a passion for helping others succeed.
- Other info: Join a vibrant team focused on excellence and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic customer service organization in Bracknell is seeking a Team Manager to lead their Customer Contact Team. In this role, you will inspire and motivate your team to deliver excellent service while managing performance through reviews and coaching.
Ideal candidates will possess strong leadership skills, a passion for developing others, and the ability to handle challenging situations effectively. This position offers the chance to contribute to the organization’s ambitious customer service goals.
Customer Contact Team Lead & Coach (Bracknell) employer: Abri
Contact Detail:
Abri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Lead & Coach (Bracknell)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and coaching. We recommend using the STAR method to structure your answers, showcasing your skills in real-life scenarios.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've inspired and motivated teams in the past. This will demonstrate that you’re the right fit for leading the Customer Contact Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Contact Team Lead & Coach (Bracknell)
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your ability to lead effectively.
Emphasise Coaching Experience: Since this role involves coaching, don’t forget to mention any relevant experience you have in developing others. We love to see how you've helped team members grow and improve their performance, so be specific about your coaching methods.
Tackle Challenges Head-On: We know that customer service can be tough, so if you've handled challenging situations before, let us know! Share stories that demonstrate your problem-solving skills and how you managed to turn a difficult situation into a positive outcome.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Abri
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style. Be ready to discuss how you inspire and motivate your team, as well as specific examples of how you've developed others in previous roles.
✨Prepare for Performance Management Questions
Expect questions about managing performance and handling challenging situations. Think of scenarios where you've successfully navigated difficult conversations or improved team performance through coaching.
✨Show Your Passion for Customer Service
Demonstrate your enthusiasm for delivering excellent customer service. Share stories that highlight your commitment to customer satisfaction and how you've contributed to achieving ambitious service goals in the past.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company's customer service goals and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
