Customer Contact Advisor – Join Our Team! in Bracknell

Are you friendly, highly motivated, and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy making a real difference to people’s lives? If so, we’d love to hear from talented and enthusiastic Customer Contact Advisors who have a genuine passion for providing outstanding support and going above and beyond for customers every day.

Working within social housing, you’ll play a vital role in helping residents with enquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and care. Whether it’s supporting customers over the phone, responding to emails, or helping with their queries, you’ll be part of a team dedicated to putting customers first and delivering positive outcomes for local communities.

With competitive pay and holiday allowance, a generous pension scheme, and additional wellbeing and employee benefits, you’ll be supported both inside and outside of work. You’ll also receive full training, ongoing development opportunities, and the tools you need to succeed in your role, helping you build a rewarding career within social housing.

Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.

If you’d love the opportunity to be part of a committed and supportive team who take pride in delivering exceptional customer experiences and making a genuine impact, get in touch with us today. We’d love to hear from you and will be in touch when we’ve got a suitable vacancy for you.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.

What does that look like in real terms?

• We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities, to address local issues and create opportunities for everyone.
• As we grow, we’re re-establishing our strong local presence to provide a really good service.

Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

What you can expect:

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Electric car scheme
• Personal development opportunities
• Colleague recognition scheme
• Flexible working
• Free eye tests
• Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.