At a Glance
- Tasks: Provide admin support, assist customers with payments, and handle queries in a dynamic environment.
- Company: Join Abri, a leading housing provider committed to community and customer care.
- Benefits: Comprehensive training, flexible hours, and a supportive team culture.
- Other info: 20 hours per week with fixed days and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills required.
The predicted salary is between 24750 - 30250 £ per year.
We're delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you'll be based in our Yeovil office.
No day is ever the same and our Contact Centre is no different.
We'll provide you with the full training and ongoing support to make sure you're equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
Your day to day include administration support to the business, supporting customers with payments and setting up direct debits, helping customers in our reception and taking calls and responding to emails.
We're looking for someone with a passion for helping customers and solving their problems.
Experience of face to face customer service, an eye for detail and excellent team work is essential.
What you need to know If you're successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri.
The hours for this post are 08:30-17:00.
The role is 20 hours per week, with Thursdays and Fridays being fixed working days.
The remaining 5 hours can be worked on a day of the candidate's choice.
If you're looking for an opportunity to join a team with big aspirations and a commitment to make a difference we'd love to hear from you.
We'll review and interview suitable candidates as they apply.
If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms?
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
- We're investing in our communities, to address local issues and create opportunities for everyone
- #J-18808-Ljbffr
Operational Support Assistant in Yeovil employer: Abri View All Jobs
Abri is an exceptional employer, dedicated to creating a positive work environment where employees can thrive and grow. With a strong commitment to community investment and sustainable housing, our Maintenance Operatives play a vital role in enhancing the quality of life for our customers. Located in Uxbridge, we offer competitive pay, flexible working arrangements, and opportunities for professional development, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Assistant in Yeovil
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Abri View All Jobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Abri View All Jobs and let us see your personality shine through!
We think you need these skills to ace Operational Support Assistant in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Abri View All Jobs.
Get Familiar with Our Brand:Before applying, take some time to learn about Abri View All Jobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Abri View All Jobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Abri View All Jobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Abri View All Jobs will surely appreciate.
