At a Glance
- Tasks: Contact customers in rent arrears and help set up repayment plans.
- Company: Join a supportive team focused on housing solutions.
- Benefits: Gain valuable training, experience, and a pathway to a housing career.
- Other info: 12-month contract with opportunities for growth and development.
- Why this job: Make a difference by helping people manage their finances and prevent arrears.
- Qualifications: No prior experience needed; just a willingness to learn and support others.
The predicted salary is between 30000 - 40000 € per year.
This is a 12-month fixed term contract based either in our Eastleigh or Yeovil office. You will contact customers in rent arrears, determine reasons, signpost to support agencies and set up rent repayment plans. You will use various methods to contact customers to prevent arrears escalating. You will also perform administrative tasks to support the team and develop your knowledge of our systems. A Housing Professional of the Future training programme will provide your first step into a housing career. We will train you to become an income recovery assistant.
Recovery Assistant in Hampshire employer: Abri View All Jobs
As a Recovery Assistant with us, you will join a supportive and dynamic team dedicated to making a positive impact in the community. Our Eastleigh and Yeovil offices foster a collaborative work culture, offering comprehensive training through the Housing Professional of the Future programme, ensuring you have the skills and knowledge to excel in your career. We prioritise employee growth and well-being, providing opportunities for advancement and a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Assistant in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Practice your communication skills. Since you'll be contacting customers about rent arrears, being clear and empathetic is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions and points you want to cover during interviews. This will help you stay focused and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Recovery Assistant in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Recovery Assistant role. We want to see how you can help us contact customers effectively and support them in managing their rent arrears.
Show Your Communication Skills:Since you'll be reaching out to customers, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us that you can convey important information effectively.
Highlight Your Problem-Solving Abilities:In this role, you'll need to determine reasons for arrears and signpost to support agencies. Make sure to include examples in your application that showcase your problem-solving skills and your ability to think on your feet.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the recruitment process.
How to prepare for a job interview at Abri View All Jobs
✨Know Your Stuff
Familiarise yourself with the role of a Recovery Assistant and the specific tasks involved, like contacting customers in rent arrears and setting up repayment plans. Understanding the housing sector and the support agencies you might signpost to will show your commitment and readiness for the job.
✨Show Empathy
Since you'll be dealing with customers who may be in difficult situations, it's crucial to demonstrate empathy during the interview. Think about how you can convey your understanding of their circumstances and your ability to handle sensitive conversations with care.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This could be about the training programme or how the team collaborates to prevent arrears from escalating. It shows you're genuinely interested in the role and eager to learn more about the company culture.
✨Highlight Your Admin Skills
As part of the role, you'll need to perform administrative tasks. Be prepared to discuss your organisational skills and any relevant experience you have with systems or software that could help streamline processes. This will reassure them that you can handle the administrative side of the job effectively.
