At a Glance
- Tasks: Contact customers in rent arrears and help set up repayment plans.
- Company: Join a supportive team dedicated to helping others in the housing sector.
- Benefits: Gain valuable training, experience, and a pathway to a housing career.
- Other info: 12-month contract with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
This is a 12-month fixed term contract based either in our Eastleigh or Yeovil office. You will contact customers in rent arrears, determine reasons, signpost to support agencies and set up rent repayment plans. You will use various methods to contact customers to prevent arrears escalating. You will also perform administrative tasks to support the team and develop your knowledge of our systems. A Housing Professional of the Future training programme will provide your first step into a housing career. We will train you to become an income recovery assistant.
Recovery Assistant in Eastleigh employer: Abri View All Jobs
As a Recovery Assistant with us, you will be part of a supportive and dynamic team dedicated to making a positive impact in the community. Our Eastleigh and Yeovil offices foster a collaborative work culture, offering comprehensive training through the Housing Professional of the Future programme, ensuring your professional growth in the housing sector. We prioritise employee well-being and provide opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Assistant in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery. You never know who might have a lead on a job or can give you insider tips on landing that Recovery Assistant role.
✨Tip Number 2
Practice your communication skills! Since you'll be contacting customers about rent arrears, being able to communicate clearly and empathetically is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Get familiar with our systems! Before applying, take some time to learn about the tools and software commonly used in housing management. This will show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the Recovery Assistant position right from the start.
We think you need these skills to ace Recovery Assistant in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Recovery Assistant role. We want to see how you can help us contact customers effectively and support them in managing their rent arrears.
Show Your Communication Skills:Since you'll be reaching out to customers, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us that you can convey important information effectively.
Highlight Your Problem-Solving Abilities:In this role, you'll need to determine reasons for arrears and signpost to support agencies. Make sure to include examples in your application that showcase your problem-solving skills and your ability to think on your feet.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the recruitment process.
How to prepare for a job interview at Abri View All Jobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Assistant. Familiarise yourself with common reasons for rent arrears and the support agencies available. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers.
✨Practice Your Communication Skills
As a Recovery Assistant, you'll need to communicate effectively with customers. Practice explaining complex information clearly and concisely. You might even want to role-play potential scenarios with a friend to build your confidence in handling sensitive conversations.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to discuss how you collaborate with others. Think of examples from your past experiences where you've successfully worked as part of a team, especially in challenging situations. This will highlight your ability to contribute positively to the team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme and what success looks like in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
