At a Glance
- Tasks: Manage leasehold properties and provide expert advice to customers.
- Company: Join Abri, a leading housing provider dedicated to community and sustainability.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Other info: Dynamic role with opportunities to tackle challenges and support diverse communities.
- Why this job: Be part of a team that invests in homes and communities for a better future.
- Qualifications: Experience in leasehold management and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based from our Eastleigh office on a permanent basis. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.
You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required:
- This role requires you to have access to your own vehicle and a full UK driving licence.
- You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
- You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
- You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms?
- We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most.
- We're investing in our communities, to address local issues and create opportunities for everyone.
- As we grow, we're re-establishing our strong local presence to provide a really good service.
Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
Homeowner Services Officer in Eastleigh employer: Abri View All Jobs
Abri is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and community impact. With a commitment to investing in both our staff and the homes we manage, employees benefit from ongoing training opportunities and a chance to make a meaningful difference in the lives of over 120,000 customers across the South of England. Our Eastleigh office serves as a hub for collaboration and innovation, ensuring that our team members are well-equipped to provide outstanding service while enjoying a fulfilling career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Services Officer in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with leasehold and shared ownership properties. Attend local events or join online forums to connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation, like the Commonhold and Leasehold Reform Act 2002. Be ready to discuss how you've handled challenging situations in the past, showcasing your problem-solving skills.
✨Tip Number 3
Showcase your experience with service charge enquiries and lease breaches during interviews. Use specific examples to demonstrate your expertise and how you can add value to the Specialist Residential Services team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Abri and making a difference in the community.
We think you need these skills to ace Homeowner Services Officer in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Homeowner Services Officer role. Highlight your experience with leasehold and shared ownership properties, and don’t forget to mention any relevant legislation you’re familiar with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention specific examples of how you've handled challenging situations in the past, as this will show us your problem-solving skills.
Showcase Your Knowledge:In your application, demonstrate your understanding of the Commonhold and Leasehold Reform Act 2002 and other relevant legislation. We’re looking for someone who knows their stuff, so don’t hold back on sharing your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Abri View All Jobs
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult situations or challenging behaviours in the past. This role requires a calm and professional approach, so think of specific instances where you successfully resolved issues, especially related to service charge enquiries or lease breaches.
✨Demonstrate Your Customer Focus
Abri values community and customer service, so be ready to talk about how you've provided excellent service in previous roles. Highlight your experience in managing customer relationships and how you’ve gone above and beyond to meet their needs.
✨Be Ready to Discuss Your Experience
Prepare to discuss your knowledge and experience with leasehold and shared ownership products. Be specific about your past roles and responsibilities, particularly any relevant achievements that demonstrate your expertise in leasehold management.
