At a Glance
- Tasks: Manage casework and conduct impartial reviews to resolve customer complaints.
- Company: Join Abri, a leading housing provider dedicated to community and customer care.
- Benefits: Flexible working options, supportive team environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on respect, integrity, and community impact.
- Why this job: Make a real difference in people's lives while developing your organisational and investigative skills.
- Qualifications: Strong communication skills, attention to detail, and a calm, solutions-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about driving organisational success through effective change strategies? Are you someone who's looking for a new challenge and wanting to make a difference? If so, we have the perfect opportunity for you!
We're looking for a Dispute Resolution Case Manager to join our Dispute Resolutions Team where you'll play a key role in responding to casework (formal investigations) received from the Housing Ombudsman and other Ombudsmen who may contact Abri about a complaint. You'll conduct a fair and impartial review of formal investigations to get a clear picture of the customers' journey ensuring all information is collated and provided to the Ombudsman, working closely with Operational Teams and identifying any service improvement opportunities for our customers.
The Dispute Resolutions Team is an independent function in Abri who manage the relationship with the Housing Ombudsman and make sure we put things right for our customers. We're looking for someone who brings excellent communication skills, strong attention to detail, and a calm, solutions-focused approach.
You'll be responsible for managing your own case work from initial enquiry through to submission, ensuring each matter is handled efficiently and empathetically. Working closely with our Operational and Legal Team you'll complete a thorough review using a risk-based approach and identify any steps to put things right for our customers.
This is a fantastic opportunity for someone who thrives in a people-focused role and enjoys making a positive impact. You'll be part of a supportive and professional team that values respect, integrity, and collaboration.
If you're passionate about helping others and are looking for a role where your organisational strengths and investigative skills will truly make a difference, we'd love to hear from you.
Based out of our Eastleigh office, you'll spend a minimum of three days a week collaborating with colleagues at our offices or events or other touchdown spaces, and the other two days can be worked from a place of your choosing, whether that's at another of our offices, a cafe or at home.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone.
Dispute Resolution Case Manager in Eastleigh employer: Abri View All Jobs
Abri is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where respect, integrity, and collaboration are at the forefront. As a Dispute Resolution Case Manager based in Eastleigh, you'll enjoy a flexible working environment, with the opportunity to balance office collaboration with remote work, all while making a meaningful impact on the lives of our customers. With significant investments in community development and housing improvements, Abri is committed to creating a positive change, making it an inspiring place to work for those passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Case Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current employees at Abri or in the dispute resolution field on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to dispute resolution. Think about how you would handle specific scenarios and be ready to showcase your communication skills and attention to detail.
✨Tip Number 3
Show your passion for making a difference! During interviews, share examples of how you've positively impacted others in previous roles. This will highlight your people-focused approach and commitment to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Abri.
We think you need these skills to ace Dispute Resolution Case Manager in Eastleigh
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for driving organisational success! In your application, highlight why you're excited about the Dispute Resolution Case Manager role and how you can make a difference in our team.
Be Detail-Oriented:We love candidates who pay attention to detail. Make sure your application is free from typos and clearly structured. This reflects the strong attention to detail we’re looking for in managing casework.
Communicate Clearly:Excellent communication skills are key for this role. Use your application to demonstrate your ability to convey information effectively. Keep it clear, concise, and professional – just like you would in a case review!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Abri View All Jobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dispute Resolution Case Manager. Familiarise yourself with the Housing Ombudsman process and the types of complaints that may arise. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated in past roles. Think about times when you had to explain complex information clearly or resolve conflicts. Practising these scenarios can help you articulate your experience during the interview.
✨Emphasise Empathy and Solutions
The job is all about helping customers and finding solutions. Be ready to discuss how you've approached similar situations in the past. Highlight your calm, solutions-focused approach and how you’ve managed casework efficiently while keeping the customer's needs at the forefront.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
