At a Glance
- Tasks: Support our Customer Relations team in delivering top-notch solutions and turning frowns into smiles.
- Company: Join Abri, a leading housing provider dedicated to community and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Other info: Work from home or a café for part of the week and grow with us!
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Experience in administration and a passion for customer service are essential.
The predicted salary is between 22648 - 22648 £ per year.
We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We're proud to say our customers are at the heart of all we do and our Customer Relations team play a key role in finding out what's good and what's not, turning around a bad experience, celebrating the good ones and learning from everything.
You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers. We're looking for someone with experience in administration support, isn't afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting a smile back on someone's face.
If you're confident talking with anyone and sometimes handling tricky conversations, relish working in a fast-paced environment and experienced in providing administrative support, this could be the role for you!
You'll be working from our Eastleigh office (SO50 6AD) a minimum of two days per week Tuesday - Friday to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone.
As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
Customer Success & Relations Coordinator in Eastleigh employer: Abri View All Jobs
Abri is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive work culture where collaboration and customer satisfaction are at the forefront. With flexible working arrangements, including the option to work from home, and a commitment to investing in both community and employee development, Abri provides a meaningful and rewarding environment for those looking to make a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Relations Coordinator in Eastleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri. Understand their values and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you'd handle them. Role-play with a friend or even in front of a mirror. The more comfortable you are with tricky conversations, the better you'll perform in the interview.
✨Tip Number 3
Show your personality! Don’t be afraid to let your enthusiasm shine through during the interview. Share stories that highlight your experience in administration support and how you've made customers smile in the past. It’s all about making that personal connection!
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible. Remember, if you wait too long, the position might close early. So, don’t hesitate – hit that apply button today and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Success & Relations Coordinator in Eastleigh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team!
Be Yourself:Don’t be afraid to let your personality shine through in your written application. We’re looking for someone who’s confident and relatable, so show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take the time to customise your application for this role. Mention specific experiences that relate to administration support and customer interactions, as we want to see how you can contribute to our mission.
Apply Early!:We review applications as they come in, so don’t wait until the last minute! Apply through our website today to ensure you don’t miss out on this fantastic opportunity to join us at Abri.
How to prepare for a job interview at Abri View All Jobs
✨Know Your Customer Relations
Familiarise yourself with the key aspects of customer relations and how they impact the overall experience. Be ready to discuss how you can turn around a bad experience into a positive one, as this role is all about making customers smile.
✨Showcase Your Administrative Skills
Prepare examples from your past experiences that highlight your administrative support skills. Think about how you've organised tasks, managed complaints, or streamlined processes to improve efficiency in a fast-paced environment.
✨Practice Handling Difficult Conversations
Since this role involves talking to customers about their concerns, practice how you would approach tricky conversations. Role-play with a friend or family member to build your confidence and develop strategies for de-escalating tense situations.
✨Emphasise Team Collaboration
This position requires working closely with colleagues, so be prepared to discuss how you thrive in a team setting. Share examples of how you've collaborated with others to achieve common goals and how you can contribute to a positive team dynamic.
