At a Glance
- Tasks: Support our Customer Relations team in delivering top-notch solutions for our customers.
- Company: Join Abri, a leading housing provider dedicated to community and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Other info: Work from home or your favourite café for two days a week!
- Why this job: Make a real difference by turning around customer experiences and putting smiles on faces.
- Qualifications: Experience in administration and confidence in handling customer conversations.
The predicted salary is between 22648 - 22648 £ per year.
We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We're proud to say our customers are at the heart of all we do and our Customer Relations team play a key role in finding out what's good and what's not, turning around a bad experience, celebrating the good ones and learning from everything.
You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers. We're looking for someone with experience in administration support, isn't afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting a smile back on someone's face.
If you're confident talking with anyone and sometimes handling tricky conversations, relish working in a fast-paced environment and experienced in providing administrative support, this could be the role for you!
You'll be working from our Eastleigh office (SO50 6AD) minimum of two days per week Tuesday - Friday to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone. As we grow, we're re-establishing our strong local presence to provide a really good service.
Customer Relations Administrator in Eastleigh employer: Abri View All Jobs
Abri is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive work culture where customer satisfaction is at the forefront. With flexible working arrangements, including the option to work from home or other locations, employees can enjoy a healthy work-life balance while contributing to meaningful projects that enhance community living. As a large housing provider, Abri invests significantly in its workforce and local communities, ensuring that every team member plays a vital role in creating safe, warm, and sustainable homes for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Administrator in Eastleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you'd handle them. Role-play with a friend or family member to get comfortable discussing tricky conversations. This will boost your confidence when it comes to the real deal.
✨Tip Number 3
Show off your admin skills! Be ready to share examples of how you've successfully supported teams in the past. Whether it's managing schedules or handling complaints, having specific stories will demonstrate your experience and make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible. Remember, if we get enough applications, we might close the advert early. So don’t wait around – hit that apply button today!
We think you need these skills to ace Customer Relations Administrator in Eastleigh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team!
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to reflect the skills and experiences that match the Customer Relations Administrator role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Yourself in the Cover Letter:Your cover letter is your chance to shine! Let us know who you are, why you’re excited about this role, and how you can contribute to our mission. We appreciate authenticity and enthusiasm!
Apply Early!:We review applications as they come in, so don’t wait until the last minute! Apply through our website today to ensure you don’t miss out on this fantastic opportunity to join our team.
How to prepare for a job interview at Abri View All Jobs
✨Know Your Customer Relations
Familiarise yourself with the key responsibilities of a Customer Relations Administrator. Understand how the role supports complaint officers and contributes to customer satisfaction. Be ready to discuss how you can help turn around negative experiences into positive ones.
✨Show Off Your Communication Skills
Since this role involves handling tricky conversations, practice articulating your thoughts clearly and confidently. Think of examples from your past where you've successfully navigated difficult discussions or resolved customer complaints.
✨Demonstrate Your Administrative Expertise
Prepare to showcase your experience in administration support. Bring specific examples of how you've organised tasks, managed time effectively, and contributed to team success in a fast-paced environment.
✨Emphasise Team Collaboration
Highlight your ability to work well with others. Discuss how you enjoy collaborating with colleagues and how you can contribute to a positive team atmosphere, especially in a hybrid working model where communication is key.
