At a Glance
- Tasks: Support our Customer Relations team in delivering top-notch solutions for our customers.
- Company: Join Abri, a leading housing provider dedicated to community and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Other info: Work from home or your favourite café for two days a week!
- Why this job: Make a real difference by turning around customer experiences and putting smiles on faces.
- Qualifications: Experience in administration and confidence in handling customer conversations.
The predicted salary is between 22648 - 22648 £ per year.
We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We're proud to say our customers are at the heart of all we do and our Customer Relations team play a key role in finding out what's good and what's not, turning around a bad experience, celebrating the good ones and learning from everything.
You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers. We're looking for someone with experience in administration support, isn't afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting a smile back on someone's face.
If you're confident talking with anyone and sometimes handling tricky conversations, relish working in a fast-paced environment and experienced in providing administrative support, this could be the role for you!
You'll be working from our Eastleigh office (SO50 6AD) minimum of two days per week Tuesday - Friday to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone. As we grow, we're re-establishing our strong local presence to provide a really good service.
Customer Relations Administrator in Eastleigh employer: Abri View All Jobs
Abri is an excellent employer that prioritises the well-being and growth of its employees while making a meaningful impact in the community. As a Handyperson, you'll enjoy a supportive work culture, access to fantastic benefits from day one, and opportunities for personal development within a large housing provider dedicated to improving the quality of life for its customers. With a focus on teamwork and customer service, you'll be part of a proactive team that takes pride in delivering essential maintenance and support across various living schemes in the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Administrator in Eastleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abri View All Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abri View All Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Administrator in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abri View All Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Abri View All Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abri View All Jobs!
How to prepare for a job interview at Abri View All Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
