At a Glance
- Tasks: Guide customers through the complaint process and ensure fair outcomes.
- Company: Join Abri, a leading housing provider focused on customer experience.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing customer satisfaction and improving services.
- Qualifications: Experience in handling complaints and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.
We're looking for a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome. If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer is kept in the loop, this could be the role for you.
You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You'll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you! We'll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone.
Customer Complaint & Experience Specialist in Eastleigh employer: Abri View All Jobs
At Abri, we pride ourselves on being a customer-centric organisation that values the voices of our clients. Our Eastleigh office fosters a collaborative and supportive work culture, where you can thrive in your role as a Customer Complaint & Experience Specialist. With flexible working options and a commitment to employee growth, including significant investments in community and housing improvements, joining our team means being part of a meaningful mission to enhance lives across the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaint & Experience Specialist in Eastleigh
✨Tip Number 1
Get to know the company! Research Abri and understand their values, especially their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and stakeholders, it's crucial to articulate your thoughts clearly. Role-play common complaint scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or improved customer experiences. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We review applications as they come in, so don’t wait around. The sooner you apply, the better your chances are of landing that interview and showing us how you can contribute to our fantastic customer experience.
We think you need these skills to ace Customer Complaint & Experience Specialist in Eastleigh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to ensure customers feel heard and valued, just like we do at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills related to complaint handling.
Share Your Problem-Solving Skills:We love creative solutions! In your application, share examples of how you've tackled complaints or challenges in the past. Show us how you can think outside the box to deliver a fantastic customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Abri View All Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Abri and its commitment to customer experience. Understand their values, recent projects, and how they handle complaints. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled customer complaints or resolved issues. Be ready to share these stories during the interview, highlighting your problem-solving skills and ability to keep customers informed throughout the process.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication, which is crucial for a Customer Complaint & Experience Specialist.
✨Show Your Creative Problem-Solving Skills
Be prepared to discuss how you approach finding creative solutions to complaints. Think about how you can turn a negative experience into a positive one for the customer. This will showcase your ability to think outside the box and your dedication to improving customer satisfaction.
