At a Glance
- Tasks: Guide customers through the complaint process and ensure fair outcomes.
- Company: Join Abri, a leading housing provider focused on customer experience.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing customer satisfaction and improving services.
- Qualifications: Experience in handling complaints and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.
We're looking for a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome. If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer is kept in the loop, this could be the role for you.
You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you! We'll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most. We're investing in our communities, to address local issues and create opportunities for everyone.
Customer Complaint & Experience Champion in City of Westminster employer: Abri View All Jobs
At Abri, we pride ourselves on being a customer-centric organisation that values the voices of our clients. Our London office fosters a collaborative and dynamic work culture, where employees are empowered to champion customer experiences while enjoying flexible working arrangements. With significant investments in community development and employee growth opportunities, joining our team means contributing to meaningful change while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaint & Experience Champion in City of Westminster
✨Tip Number 1
Get to know the company! Research Abri and understand their values, especially their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Complaint & Experience Champion, you'll need to be confident in talking with customers and colleagues. Role-play common scenarios with friends or family to get comfortable with handling complaints and finding solutions.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or improved customer experiences. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We review applications as they come in, so don’t wait around. The sooner you apply, the better your chances are of landing that interview and showing us why you’d be a great fit for the team.
We think you need these skills to ace Customer Complaint & Experience Champion in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond to resolve complaints or improve customer satisfaction in the past.
Be Clear and Concise:We appreciate straightforward communication, so make sure your application is easy to read. Use clear language and structure your thoughts logically. This will help us understand your experience and how it relates to the role.
Highlight Your Problem-Solving Skills:As a Complaint Officer, you'll need to think on your feet. In your application, showcase specific instances where you've successfully investigated complaints and found creative solutions. This will demonstrate your ability to handle challenges effectively.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Don't miss out on this opportunity!
How to prepare for a job interview at Abri View All Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Abri and its mission. Understand their customer-first approach and recent initiatives, like the £689m investment in homes. This will show your genuine interest and help you align your answers with their values.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaint scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Complaint & Experience Champion, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you would keep customers informed throughout the complaint process, ensuring they feel valued and heard.
✨Emphasise Your Problem-Solving Abilities
Highlight your ability to investigate complaints and find creative solutions. Prepare to discuss times when you identified the root cause of an issue and implemented changes to prevent it from happening again. This will illustrate your proactive approach to improving customer experiences.
