At a Glance
- Tasks: Guide customers through the complaint process and ensure fair outcomes.
- Company: Join Abri, a leading housing provider focused on customer satisfaction.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving customer experiences and community living.
- Qualifications: Experience in complaint handling and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.
We're looking for a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome. If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer is kept in the loop, this could be the role for you.
You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from a place of your choosing whether that's at another of our offices, a cafe or at home.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you! We'll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms?
- We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most.
- We're investing in our communities, to address local issues and create opportunities for everyone.
Complaint Officer in City of Westminster employer: Abri View All Jobs
At Abri, we pride ourselves on being a customer-centric organisation that values the voices of our clients. As a Complaint Officer, you'll be part of a dynamic team dedicated to enhancing customer experiences while enjoying a flexible work environment that allows for collaboration in our London office and remote work options. With significant investments in community development and housing improvements, Abri offers a supportive culture focused on employee growth and making a meaningful impact in the lives of over 120,000 customers across the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Officer in City of Westminster
✨Tip Number 1
Get to know the company! Research Abri and understand their values, especially their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Complaint Officer, you'll be talking to customers and colleagues at all levels. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or found creative solutions. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We review applications as they come in, so don’t wait around. The sooner you apply, the better your chances are of landing that interview and showing us why you’d be a great fit for the role.
We think you need these skills to ace Complaint Officer in City of Westminster
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve put customers at the heart of your previous roles and how you’ve handled complaints effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills relevant to the Complaint Officer role.
Share Your Problem-Solving Skills:We love creative solutions! Use your application to showcase specific examples where you’ve successfully resolved complaints or improved processes. This will help us see how you can contribute to our customer-first approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Abri View All Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Abri and its commitment to customer service. Understand their values, recent projects, and how they handle complaints. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved conflicts. Be ready to share these stories during the interview, highlighting your problem-solving skills and ability to keep customers informed throughout the process.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication, which is crucial for a Complaint Officer.
✨Show Your Customer-Centric Mindset
Emphasise your passion for delivering exceptional customer experiences. Discuss how you would approach a complaint, ensuring the customer feels heard and valued. This aligns perfectly with Abri's customer-first approach and will make you stand out as a candidate.
