Customer Contact Advisor

Join to apply for the Customer Contact Advisor role at ABRI

This range is provided by ABRI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.

Whether you\’re speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.

All we ask is that you:

1. Be a true customer champion, going the extra mile each and every time
2. Love a challenge and smashing targets
3. Be a problem solver, look for creative solutions to challenges
4. Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
5. Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
6. Are a whizz at computers and can get up to speed on a variety of computer systems in no time
7. Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones

In this role, you’ll be on the front line of our customers’ experience and you\’ll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.

If this sounds like what you\’re looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!

About Abri

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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