At a Glance
- Tasks: Support customers in their new homes, ensuring efficient service and resolving any issues.
- Company: Join Abri, a leading housing provider managing over 50,000 homes and committed to community growth.
- Benefits: Enjoy full training, professional development opportunities, and a supportive work environment.
- Other info: This role involves travel between office locations in Eastleigh, Yeovil, and Bracknell.
- Why this job: Be part of a team dedicated to customer satisfaction and making a real impact in communities.
- Qualifications: A driving licence and access to a vehicle are required; passion for customer service is essential.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Care Officer role at ABRI. We are delighted to be recruiting for a Development Customer Care Officer to join our hardworking team! You will be looking after our newly built homes for one to two years after they’ve been built. We will provide you with full training and future opportunities for your professional development. This role will be based from our Eastleigh office. Travel between our office locations (Yeovil and Bracknell) may be required, so you will need a driving licence and access to your own vehicle.
Your main purpose will be to keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent, efficient, personal service. Here at Abri, we are all about driving customer satisfaction, so if there are any mistakes that need extra attention, we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.
This is a great opportunity to build on your working relationships and stakeholder management, troubleshoot problems, and drive solutions. So, if you’re passionate about customer service and property, we’d love to hear from you!
Abri is a large housing provider who owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023, making the group a financially stronger and more resilient organisation. We believe everyone has the right to a good quality safe, warm, and sustainable home in a community where they can belong, grow, and thrive.
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities to address local issues and create opportunities for everyone. As we grow, we’re re-establishing our strong local presence to provide a really good service.
Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable, and better connected to our customers and local communities to meet their diverse needs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Officer in London
✨Tip Number 1
Familiarise yourself with Abri's mission and values. Understanding their commitment to customer satisfaction and community investment will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Highlight any previous experience in customer service or property management. Be ready to discuss specific examples where you've successfully resolved customer issues or improved service delivery, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss how you would handle complaints and property defects. Think of scenarios where you’ve had to troubleshoot problems and drive solutions, as this is a key aspect of the Customer Care Officer position.
✨Tip Number 4
Since travel between office locations may be required, ensure you have a valid driving licence and access to a vehicle. Mentioning this in your conversation can show your readiness and commitment to the role.
We think you need these skills to ace Customer Care Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, problem-solving skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive customer satisfaction.
Write a Strong Cover Letter:In your cover letter, express your passion for customer service and property management. Mention specific examples of how you've successfully handled customer complaints or improved service delivery in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Officer.
How to prepare for a job interview at ABRI, Inc
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Care Officer. Be prepared to discuss how your skills and experiences align with the role, especially in customer service and property management.
✨Showcase Your Communication Skills
As this role involves keeping customers informed and handling complaints, demonstrate your strong communication skills during the interview. Use examples from your past experiences where you effectively resolved issues or provided excellent customer service.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully troubleshot problems or driven solutions. This will show your potential employer that you can handle the challenges that may arise in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer satisfaction and community investment. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
