At a Glance
- Tasks: Investigate complaints and provide clear feedback to customers and stakeholders.
- Company: Join a customer-focused organisation dedicated to continuous improvement.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a supportive team culture.
- Why this job: Make a real difference by championing customer satisfaction and driving positive change.
- Qualifications: Strong problem-solving skills and experience in handling complaints.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
Responsibilities:
- Investigate Stage 2 complaints and make fair and objective decisions, providing clear and concise feedback to customers, colleagues, and stakeholders.
- Prepare evidence packs in response to requests from the arbitrator and the Housing Ombudsman Service.
- Communicate effectively, building relationships with other departments, the Housing Ombudsman, contractors, and local councils via phone and in writing.
- Apply problem‑solving skills to investigate diverse complaints and identify effective solutions.
- Act as an ambassador for Abri, championing a customer‑first approach throughout the complaint journey and driving continuous improvement.
- Work from the Yeovil office at least three days per week; the remaining two days may be worked from another office, a cafe, or home.
Senior Complaint Officer in Yeovil employer: Abri Group
At Abri, we prioritise our customers and foster a culture of continuous improvement, making us an exceptional employer for those passionate about customer service. Our Yeovil office offers a collaborative environment where you can thrive, with flexible working options that promote work-life balance and opportunities for professional growth. Join us to make a meaningful impact while enjoying the support of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abri Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abri Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Complaint Officer in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abri Group:Your cover letter is your chance to shine! Tell us why you want to work at Abri Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abri Group!
How to prepare for a job interview at Abri Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
